Job Title: Customer Service Specialist (CSS) – Veterinary Clinic
Location: CityVet - Keller, Keller, TX
About Us:
CityVet is a compassionate veterinary clinic dedicated to providing high-quality medical care and exceptional service to pets and their families. We are looking for a friendly, organized, and dependable Customer Service Specialist to join our team and help create a welcoming experience for every client and patient.
Position Summary:
The Customer Service Specialist (CSS) is the first point of contact for clients visiting or calling the clinic. This role focuses on providing excellent customer service, scheduling appointments, managing front desk operations, and supporting the veterinary team.
Key Responsibilities:
Greet clients and pets in a warm and professional manner
Answer phone calls and respond to client questions
Schedule and manage appointments
Check clients in and out, process payments, and maintain accurate records
Communicate clearly with veterinarians and technicians regarding client needs
Maintain a clean and organized front desk area
Assist with administrative tasks as needed
Qualifications:
Previous customer service or reception experience preferred
Veterinary or medical office experience is a plus
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Comfortable around animals
Basic computer and scheduling software skills
Schedule:
Part-time
[Days and hours]
Benefits:(if applicable)
Competitive pay
Employee pet care discounts
Paid time off
Health benefits (if offered)
Supportive team environment
How to Apply:
Please submit your resume and a short introduction explaining why you would be a great fit for our clinic.