Administrative Skills, Broadband, Communication Skills, Customer Experience, Customer Support/Service, Data Entry, Data Management, Detail Oriented, Manufacturing Automation, Microsoft Excel, Microsoft Office, Microsoft Outlook, Multitasking, Order Processing, Problem Solving Skills, Purchase Orders, Resolve Customer Issues, Team Player, Telephone Skills, Test Automation
Join KEYENCE as a Client Service Specialist
Location: Keyence U.S. Headquarters - Itasca, IL
Total Compensation (Base + Bonus): $62,522
Schedule: 10:00a-7:00p; M-F
As a Client Service Specialist, you will deliver best-in-class support to internal and external customers. This role requires exceptional communication skills, attention to detail, and a strong sense of urgency. You'll thrive in a fast-paced environment, managing heavy data entry while ensuring a seamless experience for our customers.
- Process purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems.
- Communicate proactively with customers and product specialists to ensure smooth order processing.
- Follow up on requests through completion with accuracy and efficiency.
- Identify and resolve customer inquiries promptly.
- Route incoming calls to the appropriate product specialist or team.
- Adhere to established workflows while suggesting improvements for efficiency.
- Report inefficiencies to enhance customer experience.
Qualifications
- Bachelor's degree or higher.
- Proficiency in Microsoft Office (Excel, Outlook).
- Strong attention to detail and problem-solving skills.
- Ability to multitask with urgency in a fast-paced environment.
- Friendly, flexible, and collaborative team player.
- Ability to type at least 50 WPM.
- Previous administrative or customer service experience is a plus.
- High-speed internet access for hybrid work schedule.
- Attendance at annual department conference required.
What We Offer
- Base Salary: $49,910
- Bonus Target: $12,876 annually (performance-based), paid quarterly
- Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in first full year
- Career Growth: Promote-from-within culture with base and bonus increases
Why KEYENCE?
- Recognized by Forbes as one of the World's Most Innovative Companies
- A global leader in factory automation and quality assurance solutions
- Operating profit of over 40% for 25 consecutive years
- A culture that invests in your success from day one
KEYENCE is an at-will, Equal Opportunity Employer.