As a Client Service Specialist, you will deliver best-in-class support to internal and external customers. This role requires exceptional communication skills, attention to detail, and a strong sense of urgency. You'll thrive in a fast-paced environment, managing heavy data entry while ensuring a seamless experience for our customers.
Process purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems.
Communicate proactively with customers and product specialists to ensure smooth order processing.
Follow up on requests through completion with accuracy and efficiency.
Identify and resolve customer inquiries promptly.
Route incoming calls to the appropriate product specialist or team.
Adhere to established workflows while suggesting improvements for efficiency.
Report inefficiencies to enhance customer experience.
Qualifications
Bachelor's degree or higher.
Proficiency in Microsoft Office (Excel, Outlook).
Strong attention to detail and problem-solving skills.
Ability to multitask with urgency in a fast-paced environment.
Friendly, flexible, and collaborative team player.
Ability to type at least 50 WPM.
Previous administrative or customer service experience is a plus.
High-speed internet access for hybrid work schedule.
Attendance at annual department conference required.