Client Services Associate

Client Services Associate (CSA)

Location: St. Cloud/Waite Park, Minnesota

Office: Skilled Nursing-Pediatrics

Work model: 100% in-office

Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.

Make a difference-and help care teams thrive

At BAYADA, compassionate, high-quality care depends on people working together with purpose. As a Client Services Associate, you'll play an important part in that team: helping the office stay organized, supporting employees in the field, and contributing to a responsive experience for clients and families.

This is a new opportunity supporting BAYADA's Skilled Nursing practice from the St. Cloud office. You'll work with office-based and field-based colleagues across the northern two-thirds of Minnesota, helping coordinate dependable service and keep essential administrative processes moving. Your attention to detail and follow-through will help create the strong support system behind the care we provide.

Why join BAYADA?

• Do work that matters: Your behind-the-scenes contributions help support access to care for clients and families across a large Minnesota territory.

• Be part of a connected care team: Partner with office and field colleagues who share a commitment to dependable, compassionate service.

• Build your knowledge with support: Expect a structured 30-60-day ramp-up to learn the team's processes, systems, and priorities.

• Know what to expect: This is a weekday, in-office position with no on-call requirement and no direct reports.

• Receive compensation and benefits: The annual salary range is $45,000-$48,000, plus a benefits package that may include medical, dental, and vision coverage; paid time off, holidays, and sick time; 401(k); life and disability coverage; and an employee assistance program. Eligible employees may also have access to tuition reimbursement, university partnership programs, commuter benefits, flexible spending accounts, and optional supplemental coverage. Benefit availability, eligibility, and plan terms vary.

What you'll do

You'll provide day-to-day administrative and operational support for the office, including:

• Coordinate scheduling activities and help maintain appropriate coverage for clients and employees.

• Provide responsive administrative support to the Director and office team.

• Support payroll-related processes by gathering, reviewing, and communicating information accurately and on time.

• Maintain organized records, reports, and office documentation.

• Help connect office staff, field employees, clients, and families through clear, timely communication.

• Respond to scheduling and administrative questions, escalating issues when appropriate.

• Follow established workflows and help identify opportunities to improve efficiency.

• Contribute to employee engagement and retention through personable, dependable support.

• Create a welcoming, client-focused experience in every interaction.

• Take on other administrative responsibilities that support the office's needs and goals.

What you'll bring

Required qualifications

• At least an associate degree or equivalent work experience

• Experience in scheduling, payroll support, administrative coordination, or a related operational function.

• Strong organizational and time-management skills.

• Excellent interpersonal and communication skills.

• The ability to manage competing priorities while maintaining accuracy and follow-through.

• A dependable, personable, and service-minded approach.

• Comfort working in-office Monday through Friday.

Preferred qualifications

• Experience in healthcare, home care, pediatrics, or another service-focused organization.

• Experience supporting employees or clients across a broad geographic area.

• Familiarity with administrative systems, scheduling tools, payroll processes, or workforce coordination.

• A practical, solutions-oriented mindset and interest in helping a team succeed.

Your impact

When employees have reliable support and office processes run smoothly, care teams are better positioned to focus on clients. In this role, your organization, responsiveness, and care for people will help strengthen the experience of clients, families, and colleagues-and support BAYADA's continued commitment to excellence in care.

Join BAYADA

If you're organized, personable, and motivated to make a meaningful difference through dependable support, we invite you to bring your talents to BAYADA. Looking to pivot into a new career? This role could be a great fit. Your transferable skills in organization, communication, customer service, scheduling, or administrative coordination can help you build a rewarding career supporting clients, families, and care teams. Help us strengthen the systems and relationships that allow everyone to thrive.

BAYADA is an equal opportunity employer and values the unique perspectives and contributions of every member of our community.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.