Client Services Coordinator
About the Role
We are seeking an organized, high-energy Client Services Coordinator to manage the fast-paced coordination and staffing operations for our busy office. In this role, you will be the core engine driving our client and workforce management, directly oversight and maintaining a high-volume schedule. This is a vital position that bridges the gap between client needs, workforce availability, and logistical efficiency.
Core Responsibilities
- High-Volume Scheduling: Coordinate, update, and optimize weekly schedules to successfully fulfill client shifts.
- Client Relations: Act as the primary point of contact for clients, handling service inquiries, confirming coverage, and proactively resolving scheduling conflicts.
- Workforce Coordination: Communicate daily with field staff, contractors, or employees to assign shifts, track attendance, and manage call-outs or last-minute openings.
- Data Management: Maintain precise records in our CRM/scheduling database, ensuring all shift tracking, compliance paperwork, and client notes are accurate.
- Billing & Payroll Support: Audit completed shifts and hours weekly to ensure accurate data flow for payroll processing and client invoicing.
Job Requirements
- Experience: Minimum of 2+ years in a high-volume scheduling highly , staffing coordination, or logistics role.
- Industry Match: Experience in healthcare, home care, hospitality, or logistical staffing is heavily preferred.
- Technical Skills: Strong proficiency with workforce management software (WellSky/ClearCare preferred), CRM platforms, and Microsoft Office (especially Excel and Outlook).
- Skills & Abilities: Exceptional multitasking skills with the ability to stay calm and structured under pressure.
- Communication: Clear, professional verbal and written communication skills to effectively manage relationships with both clients and staff.
Benefits & Compensation
- Competitive hourly wage/salary based on experience.
- Comprehensive health, dental, and vision insurance.
- Paid time off (PTO) and holiday pay.