Client Services Representative

Job Title: Client Service Representative

Location: Boston MA

Duration: Contract to Hire - 6 months

Pay Range: $22/hr to $24/hr (W2)

Job ID: 411983

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

Working under direct supervision, the Client Service Representative is an entry-level position responsible for monitoring client custody operations and service levels. The role assists senior team members with client conversions, reporting, and analyses. The position follows a hybrid schedule with onsite work Tuesday through Thursday and remote work on Monday and Friday. Standard hours are 9:30 a.m. to 5:30/6:00 p.m., approximately 40 hours per week.

Responsibilities:

• Client Service and Inquiry Response: Proactively respond to custody-related client inquiries daily.
• Partner with internal departments to prioritize and resolve client requests and deliverables.
• Technology and Innovation: Utilize internal technology solutions to manage and track client inquiries.
• Introduce and familiarize clients with new technology, automation tools, and products.
• Risk Management and Control: Assist in maintaining and reporting on client service metrics.
• Participate in team-based project work and audits.
• Complete monthly reporting requirements.

Required Skills & Qualifications:

• BA/BS degree or equivalent work experience.
• Strong client service and communication skills.
• Ability to prioritize, follow through, and resolve inquiries in coordination with internal teams.
• Comfort with internal technology tools and basic reporting.

Preferred Skills:

• Experience in custody operations or financial services.
• Familiarity with audit processes and service metrics reporting.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.