Client Services Representative & Vet Assistant Relief

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Client Services Representative & Vet Assistant Relief Northwest Equine Veterinary Associates

Job Description

Northwest Equine is a 100% ambulatory equine veterinary practice seeking a full-time Equine Client Services Representative & Veterinary Assistant to join our busy multi-doctor team. This unique position combines front-office client service responsibilities with hands-on veterinary assistant duties in the field. This role will be approximately 80% CSR work, and 20% field work. The ideal candidate is highly organized, professional, and adaptable, with a strong equine background and a passion for delivering exceptional care to both clients and patients. The successful candidate will thrive in a fast-paced environment, enjoy multitasking, and work collaboratively with veterinarians, support staff, and horse owners while maintaining a positive and service-oriented attitude

Client Services Responsibilities

• Answer multi-line phone system in a friendly, professional manner
• Schedule appointments and coordinate ambulatory veterinary services
• Manage client communications via phone, email, and text messaging
• Process invoices and payments
• Perform data entry and maintain accurate medical records
• Assist with client follow-up and appointment reminders
• Complete general office and administrative tasks
• Provide exceptional customer service to clients and referring partners

Veterinary Assistant Responsibilities

• Assist veterinarians with equine patient care, diagnostics, and treatments
• Prepare and stock veterinary vehicles for daily appointments
• Maintain inventory and supply levels
• Safely handle and restrain horses during examinations, procedures, and emergencies
• Assist with diagnostic testing, including radiography and laboratory procedures
• Administer medications under veterinarian supervision
• Clean, disinfect, and maintain trucks, equipment, and treatment areas
• Sterilize and maintain surgical instruments and medical equipment
• Support veterinarians during routine and emergency field calls

Qualifications Required

• Previous receptionist or customer service experience
• Knowledge of basic horse care and the equine industry
• Experienced horse handling skills, including: Trotting and lunging horses, safe handling of horses under sedation.
• Strong written and verbal communication skills
• Professional email, text, and client communication experience
• Ability to work efficiently in a fast-paced, multi-doctor environment
• Skilled in answering a multi-line phone system
• Ability to follow instructions while also working independently
• Basic computer proficiency and willingness to learn new software systems
• Strong attention to detail, grammar, and spelling
• Dependable transportation and valid Washington State driver's license
• Ability to safely lift and carry at least 50 pounds
• Must be at least 18 years of age
• Genuinely enjoys working with animals and can work with them even when they are stressed, ill, or in pain
• Works well as part of a team and maintains a positive, collaborative attitude

Physical Requirements

• Frequently walk, stand, bend, squat, and lift throughout the workday
• Work safely around horses of varying temperaments
• Perform physical tasks in outdoor environments and varying weather conditions
• Meet the physical demands associated with ambulatory equine veterinary medicine
• Frequently work in a bent, kneeling, or squatting position • Ability to lift and carry a minimum of 50 pounds safely

Schedule

• Full-time position; Monday-Friday schedule with hours varying based on practice needs
• Participation in evening and weekend on-call rotations may be required

What We're Looking For in The ideal candidate:

• Enjoys working with horses and people
• Remains calm and professional in high-pressure situations
• Is dependable, organized, and goal-oriented
• Embraces teamwork and collaboration
• Provides outstanding service to clients and compassionate care to patients
• Takes initiative and maintains a positive attitude
• Is comfortable balancing office responsibilities with field work

Compensation & Benefits

The base hourly range for this position is $21.50-$26.00 per hour. Pay is determined by work location and additional factors including job-related skills, experience, education, and training.

Benefits include:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Paid holidays

The range provided for this position reflects the minimum and maximum target pay for the role. Within the range, individual compensation is determined by experience, qualifications, skills, and relevant training.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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This Job

Location:

Black Diamond, Washington, United States

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