Client Success Partner

Who We AreWe believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 1,400 restaurants, Fooda feeds hungry people at work through our ongoing food programs located within companies and office buildings. Every day each Fooda location is served by a different restaurant that comes onsite and serves fresh lunch from their chef’s unique menu. Now with over 50 million meals sold, Fooda operates in major cities across the U.S.  Eight out of ten employees believe Fooda is one of their company’s top perks.

Who We Are Looking For:

As an Onsite Client Success Partner, you will be a member of a growing team which manages and supports our client’s daily needs in Columbus, OH. This role requires a sense of urgency to react and foresee potential issues that impact our client and you will fully own the client relationship and oversee the full-service food program.  At its core this is a sales and operations role with a focus on expanding our relationships with the catering customer you will supporting. This role requires onsite work Monday- Friday. 

Who You Are:

• You love building relationships with customers and genuinely enjoy customer service 
• You will go above and beyond to make sure your customer’s needs are met
• You are friendly, high energy and love interacting with other people
• You are empathetic to your core yet comfortable being tough and taking a stand
• You are savvy with technology and will be comfortable in a fast-paced startup
• You have a take-charge attitude and are optimistic in the face of problems, and know that you're capable of finding solutions 
• You enjoy working in a team environment with an "all hands-on deck" approach
• You are very organized and detail oriented
• Corporate Dining or Food Program Manager or Restaurant Management experience is a plus!

What You Will Be Doing:

• Acting as the single point of contact for a Fooda client
• Maintain the relationship with the catering client  by offering solutions, solving problems, and managing issues
• Work closely with our client to determine catering needs; source appropriate vendor, plan, organize and execute daily drop-off and staffed events
• Communicate all event details, client requests, and delivery information to restaurant partners
• Oversee onsite restaurant teams dedicated to the site and escort visiting restaurants and ensure service level agreements are being met daily
• Negotiate new menus with restaurant partners for special requests 
• Managing and optimizing the success of the fully permitted food service operation for both breakfast and lunch

What You Should Already Have:

• 5-10 year(s) of professional experience 
• Strong customer facing skills
• Bachelor’s Degree preferred
• Ability to adapt quickly and learn new tasks independently
• Proven skills demonstrating a strong work ethic adhering to both Fooda’s internal employee and external customers need

What We’ll Hook You Up With:

• Competitive market salary and stock options, based on experience
• Comprehensive health, dental and vision plans
• Flexible spending accounts
• 401k matching 
• Daily subsidized lunch program (ours!) 
• A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United States on a full-time basis. No phone calls or recruiters please.

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