Client Support Associate, Employee Health & Benefits

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Client Support Associate, Employee Health & Benefits

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Support Associate, Employee Health & Benefits at Marsh Agency.

Marsh Agency helps people and organizations manage risk and prepare for the future through insurance, benefits, retirement, and wealth management strategies. We believe in hands-on proactive service, data-driven insights, and understanding how global events can impact local decisions. As a trusted partner, we show our clients what’s possible and guide them during every step of their journey.

A day in the life.

A Client Support Associate on our Employee Health & Benefits team helps keep client service work moving smoothly by coordinating day-to-day requests and making sure issues such as claims, billing, and eligibility are tracked and routed to the right team members for follow-up. In this role, the associate works closely with the Client Manager, Strategic, and/or Consultant to support client strategy, maintain project planners and tracking logs, and provide organized information for client responses. The work often includes entering accurate data into the agency management system, gathering documents and materials needed for proposals and requests for proposal, and helping prepare client presentations with the right agendas, content, and supporting materials.

This role also plays an important part in maintaining strong client relationships and supporting a wide range of benefit-related deliverables. A typical day may include coordinating with carriers and subject matter experts, requesting and reviewing plan documents, assisting with open enrollment materials and meetings, and helping collect schedules needed for compliance requirements such as Form 5500 preparation. The Client Support Associate works in a fast-paced, team-oriented environment that requires strong attention to detail, sound judgment, confidentiality, and the ability to manage multiple priorities while supporting both internal teams and external client contacts.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor's Degree required or equivalent work experience
• Strong client service and communication skills — able to work professionally with internal teams, clients, and outside vendors in a customer service environment.
• Strong analytical and problem-solving skills — able to interpret policies and regulations, support decision-making, and apply basic math and accounting knowledge as needed.
• Excellent organization and technical proficiency — able to manage multiple priorities in a fast-paced environment while using Microsoft Office tools, especially Outlook, Excel, Word, and PowerPoint.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

These additional qualifications are a plus, but not required to apply:

• Life and Health license within 90 days of employment
• Prior experience in employee health and benefits insurance environment

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid (minimum 3 days per week in office)
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about careers at Marsh Agency, check us out our website or flip through our recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

·         Instagram

·         Facebook

·         X

·         LinkedIn

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

If you require an accommodation during the application or interview process, please let us know by contacting

reasonableaccommodations@marsh.com

#MarshAgencyEHB

#LI-Hybrid

The applicable base salary range for this role is $35,600 to $66,200.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.