Clinic/Practice Assistant I

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Are you organized, personable, and interested in supporting patients in a busy healthcare environment? We are seeking an Administrative/Practice Support professional to help ensure the day-to-day operations of our clinical practice run smoothly and efficiently.

In this role, you will be an important part of the patient experience, welcoming patients, coordinating appointments, answering questions, and providing administrative support to the clinical team. This is a great opportunity for someone who enjoys working with people, is detail-oriented, and thrives in a collaborative healthcare setting.

Added perk: New office space and Free parking is available at this location.

Does this position require direct patient care? No

What You'll Do:

• Welcome and assist patients and help create a positive, professional experience.
• Schedule patient appointments and maintain accurate appointment information.
• Support patient check-in and check-out processes.
• Answer incoming calls, respond to routine questions, take messages, and assist with appointment scheduling.
• Help maintain efficient patient flow throughout the practice.
• Process and scan documentation into patients' electronic medical records.
• Obtain patient medical records and laboratory test results as needed.
• Assist with prior authorizations, referrals, and verification of patient registration information.
• Prepare and maintain forms, records, schedules, correspondence, and other practice documentation.
• Process incoming mail and faxes and distribute information appropriately.
• Maintain patient files and print appointment schedules.
• Process patient billing forms and, when applicable, accept co-payments.
• Monitor the waiting area and assist patients with general questions or information.
• Provide additional administrative and clerical support to the practice as needed.

Why Consider This Opportunity?

This position offers the opportunity to work in a patient-focused healthcare environment where your organizational skills, attention to detail, and customer service abilities directly support the success of the practice.

Qualifications

Education

• High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

• No

Licenses and Credentials

• N/A

Experience

• healthcare office experience 0-1 year required

Knowledge, Skills and Abilities

• Basic Proficiency with all Office Suite.

• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.

• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.

• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.

• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.

• Managing one's own time and the time of others.

• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

110 Hartwell Ave

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $23.20/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.