Clinical Nutrition & Patient Services Manager

Job Description

Aramark Healthcare+ is seeking a growth oriented Clinical Nutrition & Patient Services Manager at Texas Health Presbyterian Hospital Denton in Denton, Texas.  This role is comprised of approximately 80% Patient Services Management responsibilities and 20% Clinical Management responsibilities. The manager will oversee 5 clinical dietitians. 

Registered Dietitian (RD/RDN) credential required

Schedule: Monday- Friday with On Call Weekends

About the Hospital: Texas Health Presbyterian Hospital Denton is a 225 bed acute care hospital and a Level III Trauma Center. Their medical services include a Level III NICU, stroke center, comprehensive cardiac care, labor and delivery, orthopedics, robotic surgery and rehab. 

Job Responsibilities

Clinical:

• Establishes and maintains policies, standards and programs for the provision of optimal, cost-effective nutrition care to patients. This includes coordinating and directing all clinical activities and determining and implementing appropriate staffing levels 
• Develops goals and objectives for clinical nutrition to maintain high quality care  
• Establishes and maintains effective working relationships with other facility departments to provide a unified approach to patient care

Patient Services:

• Manages patient food service activities while ensuring compliance with established policies, procedures, and regulatory standards.
• Leads patient services staff to ensure meals are accurately prepared and delivered in a timely manner.
• Utilize CBORD ordering software for patient meals, documenting food allergies, preferences, etc. 
• Conducts patient and department rounding to assess satisfaction, address concerns, and identify opportunities for service improvement.
• Oversees the diet office and patient ambassador program to ensure an exceptional patient experience.
• Maintains safety, sanitation, and quality compliance throughout all patient dining operations.
• Supervises tray line operations and/or the room service program to ensure accuracy, efficiency, and patient satisfaction.
• Identify client needs, communicate operational progress, and proactively address concerns.
• Demonstrate exceptional customer service utilizing Aramark's service model and hospitality standards.
• Support achievement of client and company financial goals.
• Utilize Aramark processes, systems, and performance metrics to identify opportunities for operational improvement.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Bachelor's degree in nutrition, dietetics or related field required. Master's degree highly preferred
• Registered Dietitian Nutritionist (RDN) credential required
• At least 3-5 years of leadership experience in food service, hospitality, healthcare support services, or a related operational environment.
• CBORD system experience preferred
• Proven experience managing, coaching, and developing frontline teams in a fast-paced setting.
• Strong organizational, time management, problem-solving, and critical-thinking skills with the ability to effectively prioritize competing responsibilities.
• Excellent communication and interpersonal skills with the ability to build relationships across all levels of the organization.
• Acute care hospital, patient dining, healthcare, or hospitality management experience preferred.

Conditions of employment may or may not include busy hospital and outpatient settings, from patient rooms/floors to kitchen/serving areas.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.