Clinical Systems and Operations Coordinator

Job Description

We're currently searching for a Clinical Systems and Operations Coordinator to join our Schiffert Health Center team in Blacksburg, VA, to support the Health and Wellness programs of Student Affairs. So, if you are interested in providing support for clinical systems, this could be the job for you!

HERE'S WHAT YOU NEED TO KNOW ABOUT THE ROLE:

1) You'll be joining the Schiffert Health Center team; a department centered on the health and well-being of our student population by caring for them in their times of illness or injuries.

2) You'll be reporting to the Assistant Director of Clinical Systems and Administrative Operations in a regular twelve-month, 100% administrative professional appointment.

3) You'll provide day-to-day operational support fo clinical information systems, workflow coordination, project implementation, data reporting and analytics, student experiential programs, organizational communications, and strategic initiatives across Schiffert Health Center and Thomas E. Cook Counseling Center.

4) You'll play a key role in collecting, analyzing, and reporting operational and clinical data to support compliance, performance monitoring, decision-making, and continuous improvement initiatives.

5) You'll serve as the primary operational resource for Electronic Medical Record (EMR) systems, clinical application support, data collection, report development, dashboard maintenance, and data quality monitoring, workflow documentation, immunization compliance communication, student program coordination, website content management, project implementation, and end-user support.

6) You'll collaborate with Health Information Management, clinical and administrative departments, academic partners, Information Technology, and software vendors to ensure effective system operations, timely communication, successful program administration, and implementation of operational initiatives.

7) You'll have the chance to grow and take advantage of a developmental plan with opportunities to advance within the Department and the Division.

8) You'll be offered a base compensation package between $55,000 - $65,000, along with a comprehensive benefits package which includes health insurance, paid leave, retirement, tuition assistance, VT discounts, and so much more!

HERE'S WHAT YOU NEED TO KNOW ABOUT THE UNIVERSITY:

1) THE UNIVERSITY: Virginia Tech as an employer is committed to developing well-rounded employees who are active members of the university community as well as the community at-large. From comprehensive insurance plans to tuition assistance, Virginia Tech offers employees a variety of benefits and perks to help team members build a fuller and more balanced life.

2) THE DIVISION: For our students and ourselves, the Division of Student Affairs believes that changing the world requires courageous leadership and commitment to curiosity, integrity, civility, and service to others. Our culture is defined by a commitment to our Aspirations for Student Learning.

3) THE TEAM: Schiffert Health Center's mission is to ensure the delivery of high-quality, accessible, cost-effective, and culturally competent medical care and health promotion for Virginia Tech students.

Required Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, Public Health, or a related field, or equivalent combination of education and experience.
• Experience supporting business systems, clinical information systems, or Electronic Medical Record (EMR) systems.
• Experience coordinating projects or operational initiatives.
• Experience analyzing data and preparing reports or dashboards.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to manage multiple priorities while working collaboratively with diverse stakeholders.

Preferred Qualifications

• Experience working with Electronic Medical Record (EMR) systems.
• Experience in higher education, healthcare, or student health services.
• Experience with project coordination or project management methodologies.
• Experience supporting Health Information Management or immunization compliance processes.
• Experience creating reports and dashboards using Microsoft Power BI, Tableau, SQL, or similar reporting tools.
• Knowledge of healthcare workflow analysis, business process improvement, and system implementation.
• Experience working with Microsoft 365, Teams, SharePoint, and other collaboration platforms.
• Knowledge of HIPAA, healthcare privacy regulations, and data governance.

Overtime Status

Exempt: Not eligible for overtime

Appointment Type

Regular

Work Schedule

Monday - Friday 8:00 am - 5:00 pm

Salary Information

55,000 - 65,000

Hours per week

40

Review Date

11/09/2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the Office for Civil Rights Compliance and Prevention Education at 540-231-2010 or Virginia Tech, 220 Gilbert Street, Suite 5200, Blacksburg, VA 24061.

If you are an individual with a disability and desire an accommodation, please contact Tanya Young at tanyapy4@vt.edu during regular business hours at least 10 business days prior to the event.