Coatings Technical Sales and Service Rep

Coatings Technical Sales and Service Rep This is an exciting role open due to retirement, will cover IL, IN, MI, OH with an existing book of business and a bonus plan tied to growth! Travel is easily organized, so travel out of town overnight would be 1-2 days, as most customers are day trips. This is a well-established privately-owned coating manufacturer that is growing! Duties: Why the Job Exists & What You Will Do: As a Technical Sales & Service Rep, you will grow sales and company market share through effective territory management including: relationship building and technical service at existing accounts, new prospect development and value selling to create a healthy pipeline of new account activity and running effective demos to close new accounts that deliver profitable new revenue. Your Accountabilities in the Role Driving the Customer Experience & Sales Success to Meet Revenue Goals: 100% of the Job Researches the industry and competitors to stay abreast of new / current products and market opportunities, aligns new business targets to company's product offering and competitive advantages. Researches, plans, and executes on qualified appointments and quoting that will increase customers and sales to achieve sales goals. Builds and sustains strong relationships with existing clients, providing exceptional service and support to drive repeat business and loyalty. Diagnoses and resolve paint and application issues effectively to enhance customer satisfaction and retention. Partners with the technical and service teams to deliver successful product demonstrations, discuss new formulations, and present key product attributes to effectively address client needs and showcase value. Plans, organizes, and executes product launches, product enhancements, application equipment and other material items to provide the training and expertise that customers need for successful rollouts. Presents at various meetings, educational events, and trade shows to build awareness of the company brand and product lines. Maintains detailed records of technical and/or sales support activities, client interactions, and opportunities in the CRM system for accurate tracking and reporting. Regularly solicits and collects client feedback on product performance, sharing valuable insights with the Head of R&D for product improvements. Detects competitor threats and advises the Leaders quickly to develop and implement effective countermeasures. Responds to client and sales team concerns promptly, demonstrating customer experience excellence. Represents company at trade shows and other events, engaging with potential clients and promoting product offerings to expand market presence. Support the R&D, Customer Service, Sales, and Technical teams on special products, projects, or information needed to drive the business forward. Functional Skills: Highly organized with strong researching, planning and execution skills; exceptional attention to detail and follow up. Proficient in problem-solving and trouble-shooting product issues, with a strong technical aptitude to understand the makeup of the products, their applications on line, and convey their attributes effectively. Customer-centric approach with proven negotiation and influencing abilities, capable of building relationships, trust, and ensuring customer satisfaction. Technology Aptitude / Skills: Proficiency in Microsoft Office Suite; experience with CRM systems preferred but not required. Language Skills: Excellent verbal and written communication skills; will interact, educate, train, and present new ideas / information to others, as well as communicate / influence all levels of the organization. Leadership / Behaviors: Self-motivated, energetic, and driven by high ethical standards. Customer-focused and goal-oriented with a natural ability to influence and educate; able to actively listen, collaborate with others, understand client needs, and provide customized solutions to enhance customer satisfaction and sales. Strong networking capabilities with a proactive approach to relationship-building. Able to conceptualize to provide new product suggestions to the business. Culture Match Behaviors: Collaborate, respectful, interacts professionally with others both inside and outside of the organization. Salary $140,000 - $155,000 plus car allowance Benefits All major medical and insurances available, Summertime work hours, Pension plan, so much more! Technical Experience: Bachelor's Degree in Sales, Business, Biology, Engineering, or similar field preferred; or equivalent combination of education and experience required. 3+ years of technical support and sales / customer-facing experience within a similar paint and/or coating (liquid) industry, providing solutions regarding paint application and use of spray equipment, chemistry additives, and solvent issues. Strong skills with MS Office, and use of CRM software ideal. **If you'd like to hear more about this opportunity and others we are currently working on, please contact Stephanie Kemp at skemp@cps4jobs.com. JO: 5.19.26ASK #LI-SK1