Collection Agency Network Coordinator

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Job Title

Collection Agency Network Coordinator

About the Role

As a Collection Agency Network Coordinator, you will support the management and oversight of Fiserv's third-party collection agency network. You will serve as a key liaison between internal business partners and external collection agencies, helping ensure account placements, collection activities, reporting, and partner performance are managed accurately and effectively.

In this role, you will help maintain strong agency relationships, monitor service-level expectations, support compliance requirements, and identify opportunities to improve recovery processes and overall network performance.

What You Will Do

• Coordinate the onboarding, referral, placement, and ongoing management of accounts assigned to approved collection agencies.
• Manage relationships and day-to-day communication with third-party collection agency partners.
• Serve as a point of contact for agency and internal business inquiries, account discrepancies, and operational issues.
• Monitor agency performance, collection results, service-level agreements (SLAs), and other established performance expectations.
• Prepare and maintain reporting related to collection performance, account placements, past-due trends, recoveries, and potential bad-debt risks.
• Maintain accurate records of collection activity, payment history, account status, and agency communications.
• Review and reconcile information between internal collection systems and third-party agency records to maintain data integrity.
• Ensure collection agency activities comply with applicable legal, regulatory, contractual, and company requirements.
• Escalate compliance, performance, operational, or account concerns as appropriate.
• Partner with internal stakeholders to support recovery strategies and agency-network initiatives.
• Identify workflow inefficiencies and recommend process improvements that strengthen recovery results, compliance, reporting, and operational efficiency.
• Support expansion and ongoing development of the collection agency network as business needs evolve.

What Is a Must Have

• High school diploma or equivalent.
• Experience in collections, accounts receivable, customer service, vendor coordination, recovery operations, or a related environment.
• Working knowledge of accounts receivable and collection processes.
• Strong proficiency with Microsoft Office, including Excel.
• Experience maintaining accurate records, reporting, and account documentation.
• Ability to analyze information, identify discrepancies, and resolve issues in a timely manner.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills.
• Strong problem-solving skills with the ability to manage multiple priorities.
• Ability to develop and maintain professional relationships with internal stakeholders and external partners.

What Would Be Nice to Have

• Associate's or Bachelor's degree in Business, Finance, Legal Studies, or a related field.
• Experience working directly with third-party collection agencies or multi-agency networks.
• Experience with vendor or agency performance management, including SLAs, scorecards, or performance reporting.
• Knowledge of collection laws, regulations, compliance requirements, and credit-reporting practices.
• Experience with ERP systems, collection platforms, agency-management systems, or reporting tools.
• Experience with Dun & Bradstreet, Experian, or similar credit and business-information platforms.
• Advanced Excel and data-analysis skills.
• Experience with financial services, banking, payment processing, or recovery operations.
• Experience supporting audits, compliance monitoring, account reconciliation, or process-improvement initiatives

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.