Collections Call Center Agent

Advanced Personnel Resources is seeking an experienced Collections Call Center Agent for an established, professional law firm in Greensboro, NC.

This opportunity is ideal for someone with previous collections and call center experience who thrives in a fast-paced, high-volume environment. The successful candidate will demonstrate excellent communication skills, professionalism, strong attention to detail, and the ability to manage inbound and outbound collection calls efficiently.

Location: Greensboro, NC
Pay: $18.00 per hour
Schedule: Monday–Friday | 8:30 AM–5:30 PM
Employment Type: Full-Time | Temp-to-Hire
Work Arrangement: Onsite

Key Responsibilities

• Handle a high volume of inbound and outbound collections calls.
• Communicate professionally with customers regarding accounts, payment matters, and collection processes.
• Follow established procedures and applicable Fair Debt Collection Practices Act (FDCPA) requirements.
• Accurately document customer conversations and account information in the call center database.
• Research account questions, resolve discrepancies, and provide accurate information.
• Perform data entry and general administrative duties, including scanning, printing, and document processing.
• Maintain confidentiality and professionalism during sensitive conversations.
• Meet departmental productivity, quality, and accuracy expectations.

Required Qualifications

• Previous collections experience is required, preferably in a call center environment.
• Experience managing both inbound and outbound calls.
• Strong customer service, communication, and active listening skills.
• Typing proficiency of at least 75 WPM.
• Proficiency in Microsoft Office and accurate data entry.
• Excellent organizational skills and ability to handle a high-volume workload.
• High school diploma or equivalent.

Preferred Qualifications

• Previous experience in a legal, property management, or homeowners association (HOA) environment.
• Familiarity with FDCPA guidelines.
• Bilingual English/Spanish skills.

Benefits offered by Advanced Personnel Resources (APR) until you are hired by our client:

• Medical
• Dental
• Term Life Insurance
• Short-Term Disability
• Holiday Pay
• Service Bonus
• Direct Deposit

To Apply: Please attach your resume (MS Word format, if possible) to your submission.

All inquiries are highly confidential and go directly to:

Misty Davis | Staffing Manager
Advanced Personnel Resources, Inc.
Misty@aprinc.com | 336-272-7720