Collections Specialist – Build Relationships. Resolve Accounts. Drive Results.
Who We Are
At nin Staffing, we don’t just fill jobs — we create opportunity and empower people. As a Best Places to Work company, we invest in your success with industry-leading benefits, development programs, and a culture that values innovation and collaboration.
About the Role
We're looking for a proactive and detail-oriented Collections Specialist to join our corporate accounting team, ensure timely client payments, and foster positive client partnerships. In this high-impact role, you’ll take full ownership of past-due balances, manage weekly aging lists, and conduct professional welcome calls to establish payment protocols. Operating with high autonomy, you will resolve billing inquiries, reconcile payments, and partner closely with internal branch teams and corporate accounting to keep aging balances to a strict minimum while preserving key client relationships.
What You’ll Do
- Manage weekly aging lists by actively reviewing and engaging all past-due client accounts.
- Contact clients proactively to collect outstanding payments and keep aging balances to a strict minimum.
- Execute professional welcome calls for newly acquired corporate clients to establish payment terms and billing protocols.
- Maintain consistent, professional communication with clients and branch offices using a high-touch customer service approach.
- Break down and reconcile client payments, collaborating closely with the accounting department to ensure accurate and compliant posting.
- Perform electronic filing of all incoming payments and support administrative financial tasks.
- Actively manage high-volume corporate email queues and incoming phone calls, resolving invoicing concerns and disputes with composure and resilience.
- Take full ownership of daily tasks to meet 90-day onboarding milestones, 6-month operational benchmarks, and 1-year mastery requirements.
Ideal Candidate
- 1–3 years of experience in administrative, corporate customer service, accounting support, or accounts receivable/collections in a fast-paced environment.
- Strong foundational understanding or willingness to learn accounting, collections, or accounts receivable best practices in the staffing sector.
- Outstanding verbal and written communication skills with a confident, extroverted approach to phone communication and customer contact.
- Strong customer service and relationship-building skills to resolve billing disputes constructively and protect client partnerships.
- Strong problem-solving, analytical skills, and keen attention to detail for payment posting and spreadsheet tracking.
- Highly organized, self-motivated, and capable of managing a substantial weekly workload independently without micromanagement.
- Proficient in Microsoft Excel, Google Workspace, multi-line phone systems, and corporate accounting/billing software.
- High school diploma or equivalent required; coursework in accounting, finance, or business administration preferred.
Why Join Us?
Every nin job comes with our amazing ninite Total Rewards program, designed to give you the tools you need to protect your health, your money and the people and things you care about. Our benefits include:
- 401(k) Retirement Plan with 3% match.
- Medical, Dental (Included), and Vision (Included) Insurance.
- Vacation and Holiday Pay.
- Free Counseling Services and Free Legal Services.
- Health Savings Account (HSA) and Dependent Care (FSA).
- Tuition Reimbursement and Professional Development.
- RelyMD Telemedicine, Employee Discount Program, and Life Insurance Included.
If you’re ready to take the next step in your career and create opportunities, apply today to be a part of The nin Group!
Your next opportunity could be right here. Apply today!