Collections Specialist

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Description

About the Role:

If you're a great communicator who likes solving problems and helping people find a path forward, this role is for you. As a Collections Specialist on our Loan Servicing team, you'll work with borrowers in our Peak Bank consumer loan portfolio to understand their situation, get past-due accounts back on track, and find payment solutions that work for everyone.

This is a people-first collections role. You'll balance empathy with accountability, and you'll have clear guidelines, training, and a supportive team behind you.

What You'll Do:

• Talk with borrowers by phone, mail, and approved digital channels to resolve past-due accounts
• Listen to understand what's behind a missed payment, then offer options such as payment arrangements, extensions, due-date changes, and hardship programs
• Explain balances, amounts due, payment history, and loan terms clearly and respectfully
• Manage your own queue of accounts: follow up, track payment commitments, and move accounts forward
• Document every conversation and decision accurately in our loan servicing system
• Use approved methods to locate borrowers who are hard to reach
• Escalate accounts that need additional review, settlement, recovery, charge-off, or legal attention
• Follow bank policy and consumer protection, privacy, and credit reporting rules
• Help us get better by taking part in training, quality reviews, and audits

What You Bring:

• High school diploma or equivalent
• 1+ year of customer service, call center, banking, or other client-facing experience
• Strong, clear communication skills, both spoken and written
• Ability to stay calm, empathetic, and professional in difficult conversations
• Good judgment and strong attention to detail
• Comfortable with Microsoft Word, Excel, and learning new software

Preferred (not required)

• Experience in collections, loan servicing, banking, or consumer lending
• Familiarity with FDCPA and consumer protection regulations
• Experience in a high-volume, metrics-driven environment
• Bilingual (English/Spanish)

Don't meet every preferred qualification? Apply anyway. We hire for attitude and aptitude and can train the rest!

Requirements

Schedule:

Monday-Friday, 7:00 a.m. - 4:00 p.m. or 8:00 a.m. - 5:00 p.m.

About IFB

Idaho First Bank (IFB) is a full-service state-chartered community bank established in October 2005 and headquartered in McCall, Idaho. Known for its ''People First and Community First'' motto, the Bank serves the greater Southwest Idaho and Central Oregon communities. Branch locations include McCall, New Meadows, Eagle, Ketchum, Nampa, Boise, and Bend. Idaho First Bank is a member of the FDIC and an Equal Housing Lender. For more information, visit us at www.idahofirstbank.com.

Idaho First Bank is an Equal Opportunity Employer

Salary Description

$24-27 DOE