Collections Specialist

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

The Collections Specialist is responsible for collecting outstanding receivables across an assigned portfolio of customer accounts. This role contacts customers to secure timely payment, resolves billing discrepancies, and maintains accurate account records while supporting positive customer relationships. As a non-exempt individual contributor, the Collections Specialist applies established collections procedures to minimize past-due balances and reduce credit risk.

Responsibilities of Position:

• Manage an assigned portfolio of accounts, monitoring aging and outstanding balances to drive timely collection
• Contact customers via phone, email, and written correspondence to follow up on past-due invoices
• Research and resolve billing discrepancies, disputes, short pays, and deductions, coordinating with internal teams as needed
• Establish payment arrangements within established guidelines and escalate delinquent or high-risk accounts to management
• Apply payments accurately and reconcile assigned accounts to keep records current and complete
• Document all collection activity, customer communications, and account status
• Support month-end close activities, including aging reviews and reporting on assigned accounts
• Ensure compliance with company credit and collections policies, internal controls, and applicable regulations
• Perform other duties as assigned

Supervisory Responsibility:

• This position will not manage employees

Skills & Abilities Needed for Position:

• High degree of integrity and ability to maintain confidentiality and trust around sensitive data
• Strong written, verbal communication, and negotiation skills
• Strong organizational and time management skills
• Problem solving skills, interpersonal skills, and ability to develop working relationships with peers and business leaders within the company
• Ability to adhere to credit policy under customer pressure and recognize when a matter should be escalated
• Familiarity with billing and ERP systems and basic accounts receivable concepts

Experience & Knowledge Needed for Position:

• 1 year of previous collections or customer service experience preferred
• Commercial collection experience a plus
• Basic knowledge of Microsoft Office applications, including Excel
• Knowledge of applicable federal and state collection laws, including TCPA

Physical Requirements in a Regular workday:

• Rarely lifting/carrying/pushing/pulling a max of 10 lbs
• Continuously working inside
• Rarely stooping/kneeling/crouching/crawling
• Rarely climbing and/or balancing
• Continuously sitting; rarely standing/walking

Additional Working Conditions/Aspects:

• Ability to work overtime, weekends, and/or holidays
• Legally eligible to work in the United States
• Valid driver's license (if applicable)
• Must successfully complete pre-employment testing
• Must be able to read and speak the English language

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.