Job Title: Collections Specialist
Position Summary:
The Collections Specialist is responsible for managing outstanding accounts receivable, contacting customers regarding past-due balances, resolving payment issues, and ensuring timely collection of payments while maintaining positive customer relationships.
Key Responsibilities
- Contact customers via phone, email, and written correspondence regarding overdue accounts.
- Monitor aging reports and prioritize collection efforts.
- Investigate and resolve billing discrepancies and payment issues.
- Negotiate payment arrangements and payment plans when necessary.
- Document all collection activities and customer communications in company systems.
- Process payments and update account records accurately.
- Collaborate with internal departments such as Accounting, Customer Service, and Sales to resolve account issues.
- Maintain compliance with company policies and applicable collection regulations.
- Prepare reports on collection activities, account statuses, and aging trends.
- Assist with account reconciliations and month-end closing activities.
Required Qualifications
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- 2+ years of collections, accounts receivable, accounting, or customer service experience.
- Strong verbal and written communication skills.
- Excellent negotiation and conflict-resolution abilities.
- Proficiency with Microsoft Office Suite, especially Excel.
- Experience with ERP or accounting systems (SAP, Oracle, NetSuite, QuickBooks, etc.) preferred.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities and meet deadlines.
Preferred Skills
- Business-to-business (B2B) collections experience.
- Knowledge of accounts receivable processes and credit management.
- Experience analyzing aging reports and collection metrics.
- Ability to work independently and collaboratively in a team environment.
Typical KPIs
- Days Sales Outstanding (DSO)
- Collection rate
- Aging reduction
- Cash collections achieved
- Number of customer accounts resolved
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.