Collections Specialist II

Learn more about working at Embold here:http://bit.ly/clackamas-youtube Expand your career and join the Embold Credit Union Team! We are boldly growing to new heights while deepening our community roots. Since 1957, we have served Clackamas County with the mission of helping our members meet their financial goals. In 2021, an expansion allowed the credit union to begin serving anyone who lives, works, worships or attends school in Clackamas, Marion, Multnomah, Polk, Washington, and Yamhill counties. From these roots,Embold Credit Unionwas born. Our name change helps demonstrate our commitment to our entire service area, but the important things remain the same our commitment to serving our members and our communities. What makes Embold different from a bank?Our structure, values, and impact. We put people before profits. Were committed to bringing innovative financial services to our membership, including ITIN lending services, Payday Alternative Loans, and financial planning specific to families of special needs children. And were dedicated to making an impact in our communities through volunteerism, investment, and fundraising. Those who are fluent in Spanish are eligible for a language differential pay of $100 per pay period. Embold believes that each employee makes a significant contribution to the success of our Mission, Vision, and Values. This position description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the Credit Union to just the work identified. Your contributions should not be limited by the assigned responsibilities. It is our expectation that each employee will offer their services where needed to ensure the success of our endeavors. Position Summary: Responsible for performing collection activities associated with later stage delinquent member accounts, including credit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit, and commercial loans, in compliance with all policies and procedures, federal and state laws, rules and regulations. Methods to accomplish this include but are not limited to phone calls, collection letters, and in-person interviews. Recommends further action on accounts as deemed necessary including but not limited to: repossession, legal action, foreclosure and referral to collection agency. May serve as the liaison for repossession companies. Essential Functions: Embold Experience, Professional Conduct, & Collaboration: Embraces the Embold Experience including our Mission and Vision Statements, Core Values.Utilizes effective human relations skills and various forms of communication to present a positive Credit Union image in an already negative situation. Meet or exceed service goals, contributing to branch and member growth.Establish and maintain productive and effective working relationships with the Embold team. Collections & Delinquency Management: Pursues collection action by phone, personal contact, and correspondence to secure a satisfactory resolution.Utilizes appropriate collection methods, if initial attempts do not secure required payment or payment arrangements, including recommendations for assignment of repossessions and/or legal action.Follows-up and continues to collect on accounts until loan becomes a charge-off, included in bankruptcy or referred to legal counsel or small claims for judgment and garnishment.Performs all duties associated with collections, repossessions, foreclosures, liquidation of collateral, documentation, record keeping, correspondence, and skip tracing. Loan Loss Mitigation & Recommendation: Makes recommendations for loan charge-off, small claims and/or civil litigation actions or assignment to agency of post charge off debt to the Collection Manager.Makes recommendations for modifications on member loans that provide benefit to the member and the credit union to reduce the potential for loan loss and continued delinquency. Cross-Training & Operational Support: Works with and assists in the cross training of other department staff as needed to improve overall efficiency of work completed and to reduce the volume of accounts that roll into the aged delinquency queue. Compliance, Risk Management, & Internal Controls: Maintain a high level of knowledge of Credit Union internal controls, compliance, laws, regulations, guidelines, policies and procedures in the area of responsibility.Maintain strict confidentiality regarding all non-public data and uphold the financial integrity of the Credit Union.Advise manager of any atypical situation that could pose a threat, risk or loss to the Credit Union. Technology & Systems Proficiency: Proficiency in using basic computer operating systems, word processing tools, email platforms, internet functionality, and Credit Union core systems. Other Duties: Perform other duties and responsibilities including departmental and individual goals and objectives as assigned. Competencies: Communication / TeamworkJob KnowledgeMember / Market FocusAnalytic / Critical ThinkingProfessionalismAttention to DetailProduct KnowledgeEmotional Intelligence Other Expectations: This position is responsible for providing support to other departments/branches as needed. This could result in a temporary or permanent reassignment to another department/branch based on organizational needs.Participation in community and/or volunteering events preferred.Continual understanding, applied knowledge of, and adherence to the Bank Secrecy Act and all federal, state, and local financial regulations and reporting.Ongoing professional development must complete the annual required courses and trainings; must meet expectations on Performance Evaluations and Behavioral Expectations. Management Scope: Has no supervisory/managerial responsibilities. Interpersonal Skills: A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with members, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers. Independent Judgement: Specific standards and operating procedures provide some options and latitude for independent decision and action. The employee uses initiative in carrying out recurring assignments independently without specific instruction, but refers deviations, problems, and unfamiliar situations not covered by instructions to the supervisor for decision or help. Decisions are usually limited to choosing between two or three known options. Decisions normally take the form of recommendations or giving input. Mental Complexity: Problems encountered are somewhat complex, and may involve consideration of a variety or breadth of data and information. Frequently requires a mental focus of 1 hour or more per assignment or task. However, problems are generally similar in nature, with previous precedent to draw upon. Organizational Impact: The position is designed to produce financial or strategic results that are expected to have a minor impact on current organizational results and/or would only impact a small segment of members or employees. Potential for Error: Limited supervision and inspection of work. Errors can be difficult to detect and resolve and/or the consequences of potential errors can be of significance including, but not limited to lawsuits, lost assets or revenue of a significant value or poor external audit. Physical Requirements: Perform primarily sedentary work with limited physical exertion and lifting up to 10lbs regularly; on occasion lifting up to 30lbs.Must be capable of climbing / descending stairs in emergency situation.Must be able to operate routine office equipment; e.g. computer, telephone, scanner, copier, facsimile, and calculator.Must be able to sit or stand for long periods of time.Must be able to routinely perform work on computer for an average of 6-8 hours per day.Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.Must be capable of regular, reliable and timely attendance. Working Conditions: This job operates in a professional environment.Days and hours of work will be established to cover office operations, typically ranging Monday through Saturday.Must be able to work extended hours whenever required or requested by management.This position may be required to travel to other branches for coverage, and to all staff meetings.Potential exposure to hazards, i.e. robbery, etc. Mental and/or Emotional Requirements: Must be able to perform job functions independently and work effectively as part of a team.Must be able to plan and direct the work activities of self and others.Must be able to read and carry out various written and oral instructions.Must be able to speak clearly and deliver information in a logical and understandable sequence.Must be able to perform basic financial calculations with extreme accuracy.Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public.Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.Must be able to effectively handle multiple, simultaneous, and changing priorities.Must be capable of exercising highest level of discretion on both internal and external confidential matters.