Collections Specialist (Spanish Bilingual)

Collections Specialist (Spanish Bilingual)

Job Category: Customer Service and Collections

Schedule: Full-Time, Monday - Friday, 10:00am-7:00pm PST. Every other Saturday 8:00am-12:00pm PST with a 4-hour flex day (1:00pm-5:00pm PST) when they work Saturday

Compensation: Starting Pay $22 $25.50 per hour. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Collection Specialist (Spanish Bilingual) Must be in Southern NV and have reasonable commute to Las Vegas, NV due to in-office requirements.

Who Will Shine In This Role

Are you looking for an opportunity to make a meaningful impact, grow your career in a supportive, people-first environment? PCI is seeking a Spanish Bilingual Collections Specialist who is empathetic, solutions-orientated, and driven to help customers resolve payment concerns in a respectful and professional manner. This is an exciting opportunity to work in a valued-based organization where you'll build positive relationships, use your negotiation skills, and contribute to PCI's success - all while growing a career and making a difference.

What You'll Do

• Engage with customers to discuss overdue accounts and explore repayments options.
• Negotiates and establishes payment arrangements that support customer needs and company policies.
• Maintains detailed and accurate records of all interactions and agreements.
• Communicates via phone, email, and written correspondence to support timely collections.
• Collaborate with the team to monitor account status and escalate when necessary.

What We're Looking For

Must-Have Qualifications:

• High School diploma or GED, with at least 2 years' experience in customer service, accounts receivable, sales or a related field.
• Bilingual fluency in Spanish and English, with strong verbal communication and effective negotiation skills.
• Confident phone presence and ability to manage high call volumes professionally and empathetically.

Nice to have but not Required!

• 1+ year of collections experience
• Prior experience in a call center setting.

Location & Work Setting

• Office Address: 9911 Covington Cross Dr. Suite 190 Las Vegas, NV, 89144
• Work Setting: In-Office

Competitive Compensation & Benefits

• Starting Pay: $22 $25.50 per hour
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Bilingual Pay: Earn an additional $2.00 per hour for Spanish Fluency!

PCI offers competitive and comprehensive benefits including medical, dental, vision, short-term disability, long-term disability, and voluntary benefits.

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

How To Apply

It only takes a couple minutes! Submit your resume on our website at preferredcredit.com/careers.

Equal Employment Opportunity

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at PeopleOps@preferredcredit.com.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.