CollectionsWorkout Administrative Specialist

Division: Eastern Funding

Department: EF - Operations

Reports to: Customer Service & Collections Manager

Status: Non-Exempt

Grade: 6

Pay Range: $20.00 - $28.90

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: New York City, NY - 213 West 35th St

Purpose/Objective:

The Collections / Workout Administrative Specialist will primarily aid the Collections and Workout team with creating and preparing the many documents necessary and the day-to-day tasks related to Workout and Legal processes within the Group.

Key Accountabilities:

• Assist in preparing demand letters.
• Assist with records and information management.
• Set up and document simple and workout modifications.
• Complete credit due diligence for workouts.
• Review and organize legal documents.
• Assist with timely mailing of required legal notices.
• Process payments for the Legacy Bank portal.
• Process invoices for Paymentus Customer Payment Portal.
• Scan and deposit live checks.
• Process lockbox payments.

Education:

• High school diploma or equivalent
• Bachelor's degree preferred, or equivalent experience

Experience:

• 2-3 years of administrative experience, ideally in a business, operations, finance, or support environment

Skills & Knowledge:

• Knowledge of Microsoft Office, particularly Excel
• Strong written and verbal communication skills
• Strong attention to detail
• Ability to multitask and problem-solve in a very fast-paced and diverse work environment
• Ability to keep accurate records
• Ability to work independently with guidance, as needed

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.