Collector I

JOB SUMMARY: The collector is responsible for performing collection activities in an effort to recover losses from assigned accounts. Collector will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Additionally, collector will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with our without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Essential Job Functions                                                                                                                                   % of Time for Each Function 

1. Communicate with debtors in regards to the repayment of their delinquent debt.                                     40%

• Achieve assigned goals (fee, postdate, liquidation, and/or consolidation apps taken – specified by line of business)
• Make required number of phone calls daily as determined by management
• Profile debtors and obtain financial information. Update demographic and financial information on each call.
• Negotiate the best possible arrangements
• Proficiency with company telephone system while placing outbound calls and accepting inbound calls.
• Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements.

2. Perform skip tracing to locate debtors                                                                                                                  30%

• Use skip-tracing tools to locate the debtor in the most efficient manner
• Locate required number of skip accounts as determined by management
• Effectively communicate with third parties to obtain location information
• Profile accounts that are determined unlocatable or exhausted

3. Ensure all accounts are worked within client standards and Federal Regulations.                                       20%

• Maintain specified file of accounts per client standards
• Work within FDCPA, state regulations, department/division & DMO Compliance Policies
• Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications

4. Maintain continuing education, training in industry career development                                                         5%

• Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
• Attend training sessions as directed by management
• Integrate information obtained through training sessions and policy changes immediately into daily routine

Other Job Functions                                                            % of Time for Each Function 

1. Other duties assigned by management                                                                                                                         5%

% of Time for Essential and other Job Functions Combined Must Total 100%

Decision-making Latitude 

1. The collector is given limited authority by collections management to conduct, manage and administer the collection activities necessary to collect an account, while operating within the guidelines and budget of the collections department.

A.  EDUCATION: Check the level of education typically required to perform the responsibilities of the position and list the preferred area(s) of study.                                         

X High School Some

College Bachelor’s Degree

Master’s Degree

Other (specify)

May additional equivalent experience above the required minimum substitute for the checked level of education?                       yes    X   no

B.  EXPERIENCE: Minimum of six months of progressive work experience preferred.

MUST HAVE:

• PC experience in a windows environment
• Basic keyboarding skills
• Must be able to obtain required License for collecting
• ACA certification preferred

    May additional equivalent education above the required minimum substitute for the checked level of experience?        yes     X      no

C. OTHER HELPFUL EDUCATION OR EXPERIENCE:

• Previous sales or customer service experience

D.  KNOWLEDGE, SKILLS and ABILITIES:

• Effective written and verbal communication skills
• Strong listening skills, ability to follow written and/or verbal instructions
• Good mathematical skills including calculator skills
• Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
• Strong organizational skills and the ability to meet tight deadlines
• Negotiation, counseling and problem solving skills
• Reliable, ability to work flexible day, evening and weekend hours as required
• Ability to learn company collections computer system and phone system
• Persistent, ability to overcome objections, ability to remove barriers
• Team player