Collector

CollectorFull-Time | Utah First Credit Union | Corporate Office, Downtown SLC

WHO YOU ARE

You know that behind every past-due account is a real person and a real situation. You're comfortable having difficult conversations, but you approach people with empathy, professionalism, and a genuine desire to find a solution. You can clearly explain what needs to happen, stay calm when emotions run high, and balance helping the member with protecting the Credit Union.

You're someone who:

• Communicates clearly and professionally, even during difficult conversations
• Listens without judgment and looks for workable solutions
• Is organized, detail-oriented, and consistent with follow-through
• Can explain financial options in a way that is easy to understand
• Stays calm under pressure and does not take challenging interactions personally
• Understands that successful collections work can help members rebuild their financial footing

THE DIFFERENCE YOU'LL MAKE

Every role at Utah First connects back to our mission of being significant in the lives of our members, employees, and communities. As a Collector, you'll work with members whose accounts are delinquent, over the limit, or otherwise in need of attention. Your goal is to help members understand their options, find a reasonable path forward, and bring accounts back into good standing whenever possible.

Here's what that looks like day to day:

• Contacting members regarding delinquent accounts, over-the-limit accounts, and returned checks
• Working with members to identify mutually beneficial solutions and bring accounts current or into good standing
• Providing professional telephone service, clearly explaining the Credit Union's position, and answering member questions
• Counseling members about their financial needs and goals as they relate to collection activity
• Educating members about options that may help them protect, rebuild, or reestablish their credit
• Escalating accounts for additional recovery or legal action when other resolution efforts are unsuccessful
• Keeping accurate records of member communication, payment arrangements, and collection activity

Schedule: Full-time, 40 hours per week, Monday through Friday from 8:30 AM to 5:30 PM, with some Saturdays, at our Corporate Office in Downtown Salt Lake City.

WHAT YOU BRING

• Previous collections experience with a full-service credit union or bank
• Knowledge of financial institution loan services, policies, and procedures
• Strong verbal communication, negotiation, and problem-solving skills
• Excellent attention to detail and consistent follow-through
• High school diploma or equivalent
• Must be at least 18 years old

WHAT WE BRING

Starting at $21 per hour, depending on experience. Here's the rest of the package:

• Health insurance
• 4 weeks of Paid Parental Leave for the birth of a child
• 8 weeks of Paid Pregnancy-Related Medical Leave
• 15 PTO days plus 12 paid holidays
• Tuition reimbursement of up to $2,500 each year
• 401(k) plan
• Ongoing training and growth opportunities
• Awesome company events and traditions

WHY YOU'LL WANNA STAY

• You'll work with leadership that knows your name and cares about you
• You'll be part of a collaborative team that supports one another
• You'll help members navigate difficult financial situations and find a way forward
• You'll do meaningful work for a credit union that puts people over profits

A LITTLE ABOUT US

Utah First has been in the business of saying yes since 1935, when a group of immigrants who couldn't get loans anywhere else decided to build something better than a bank. Today, we're a member-owned credit union obsessed with helping people with colorful credit histories, big dreams, and complicated lives find financial products that fit.

We believe in making banking feel human and putting people over profits, and we count on every member of our team to make that happen. That's where you come in!

SOUND LIKE YOU?

If you read this and something clicked, don't be shy. Apply! Our application is quick, painless, and totally worth the five minutes it takes. We can't wait to meet you!

• Utah First is an Equal Opportunity Employer and does not discriminate in employment based on any status protected by applicable federal, state, or local law.
• We may contact references provided as part of the employment process.
• Federal law requires employers to verify the identity and employment eligibility of individuals hired to work in the United States. Utah First participates in E-Verify.