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Commercial Account Manager Middle Market

Alera Group

Grand Rapids, Michigan

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Asset Management, Brokerage, Business Support, Communication Skills, Cross-Selling, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Detail Oriented, Documentation, Employee Benefits, Financial Services, Follow Through, Industry/Trade Analysis, Insurance, Insurance Sales, Insurance Underwriting, Leadership, Maintenance Services, Mentoring, Microsoft Office, Negotiation Skills, Presentation/Verbal Skills, Property and Casualty Insurance, Records Management, Risk Management, Sales Management, Sales Presentation, Sales Support, Service Delivery, Team Player, Underwriting, Writing Skills
LOCATION
Grand Rapids, Michigan
POSTED
1 day ago
OVERVIEW

Account Manager, Middle Market - Commercial Lines
Location: Hybrid

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We are seeking an Account Manager to support middle-market commercial insurance clients by managing renewals, proposals, client relationships, and ongoing service delivery. This role partners closely with Producers and serves as a key member of the client service team.

About Alera Group

Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We serve clients across Employee Benefits, Property & Casualty Insurance, and Financial Services. With offices nationwide, we combine national strength with local service through a deeply collaborative approach.



This role focuses on client servicing, underwriting coordination, claims support, and identifying growth opportunities while delivering exceptional customer experience.



Why Alera Group
  • Make an Impact: Your work supports businesses and individuals in protecting what matters most.
  • Grow With Us: We invest in development, mentorship, and long-term career growth.
  • The Collaborative Way: We believe in accountability, teamwork, and shared success across all offices and lines of business.
  • National Strength. Local Heart: Scale, resources, and expertise - with relationships that feel personal.

RESPONSIBILITIES

What You'll Do / Your ImpactClient Partnership & Risk Strategy
  • Manage renewal and proposal processes for new and existing middle-market commercial clients
  • Work closely with Producers to gather renewal information and prepare client presentations
  • Perform insurance policy, coverage, and exposure reviews to support client risk management needs
  • Strengthen client relationships through proactive communication and engagement
Operational Excellence
  • Develop and maintain strong relationships with underwriters and carrier partners
  • Negotiate coverage terms on behalf of clients with carriers and service providers
  • Assist clients with claim reporting and provide ongoing claim follow-up support as needed
  • Handle day-to-day service requests, including certificates and time-sensitive administrative tasks
  • Maintain accurate documentation and client records within internal management systems
Strategic Contribution
  • Identify and support cross-selling opportunities across lines of coverage
  • Assist in training and mentoring colleagues to support team effectiveness
  • Pursue ongoing personal and professional development to stay current on industry trends
  • Promote a positive, collaborative work environment aligned with Alera Group values

QUALIFICATIONS

What You BringRequired
  • 3+ years of commercial insurance experience
  • Active Property & Casualty insurance license
  • Strong understanding of underwriting and commercial insurance coverage
  • Ability to analyze and clearly communicate insurance coverage details
  • Strong verbal and written communication skills
  • Proficiency in Microsoft Office applications
Preferred
  • Insurance designations
  • Experience working with agency management systems
Core Competencies
  • Detail orientation
  • Accountability and follow-through
  • Collaborative mindset
  • Client-first thinking

ADDITIONAL INFORMATION

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Hybrid

Professional Development - Alera Group Academy
At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You'll have access to:
  • Role-specific learning paths
  • Leadership development programs
  • Technical and compliance training
  • Industry certifications and continuing education support
  • Peer learning and know

About the Company

A

Alera Group

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