Commercial Insurance Account Manager I

About HUB International

HUB International is a leading global insurance broker, offering a comprehensive range of property, casualty, risk management, life and health, employee benefits, investment, and wealth management solutions. With more than 650 offices and over 22,000 employees across North America, we are committed to helping individuals and businesses evaluate and manage their risks and insurance needs with personalized service, while our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients.

Why Choose HUB? 

Throughout our network we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

•     are seeking a progressive work environment at a rapidly growing organizationhave a desire to help others protect their future
•     have an entrepreneurial spirit and are challenged by the opportunity to grow the business are focused on learning and development to enhance your industry knowledge and expertise
•     are a self-starter willing to invest time and energy to learn the technical aspects of our businessbelieve in integrity and building success by developing relationships with others

  SUMMARY

TheAccount Manager Iwill provide professional, courteous service to our clients, producers, and company personnel.With a positive attitude, theAMwill providea high levelof support in obtaining,maintaining, expanding, and servicing our commercial accounts. Working alongside the Producers, or AE as assigned, and theAMshallbe responsible foroverseeing management of assigned accounts, including redundant interface withappropriate decisionmakers, carrier interface/marketing, relevant collaboration with colleagues throughout HUB, and negotiation of coverage terms and conditions. 

JOB RESPONSIBILITIES

• Manages a bookof Propertyand Casualty insurance business.

• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations

• Providesa high levelof support to our Sales staff in obtaining,maintaining, and expanding business

• May alsobe responsible foraccount rounding and the development of new business asappropriateandin accordance withstandard practices, policies, and procedures

• Acts asliaisonbetween clients and insurance carriers to resolveservice issues. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues.

• Responsible for overall retention of accounts in assigned book of business

• Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals.Identifiesand follows-up on cross-sellingopportunities when appropriate

• Produce binders, certificates, endorsements, and other related items while verifying their accuracy

• Maintain controls on renewals and binders to ensuretimelypreparation and processing

• Prepare summaries of insurance, schedules, and proposals as needed for account review

• Remarket renewals, contact clients, create renewalproposals,and handle other renewal activities in coordination with the producer

• Assist Producers in the premium collection process and handle accounting issues

• Refers current and prospective clients to other departments for solicitation of those lines of business

• Assistclients with claims when necessary

• Adhere to all Agency systems,procedures,and state regulations

QUALIFICATIONS

• 1-2years in insurance company or agencypreferredor professionalbusinessexperience

• High School diplomaor equivalent; AA and/or college degreedesirable

• Property and Casualty Insurance License preferred, orwilling toobtained within90 daysofemployment

• Demonstratedproficiencywith computer systems, including but not limited to Microsoft Office and automated agency management systems

• Excellentwritten and oral communication skills

• Ability to work in a positive team environmentand collaborative culture

• Ability to take direction and follow instructions effectively, whiledemonstratinginitiative and attention to detail

• Broad knowledge of insuranceproducts and usagesand ability to work independently

This is a hybrid role, requiring three days per week in the office.

LI#-MM