Position Overview
The Commercial Operations Manager connects systems, data, and processes across Stanley's North American wholesale, e-commerce, and DTC businesses. This individual contributor is responsible for the Elastic B2B platform, serving as the business lead for managing Salesforce CRM oversight, and partnering closely with Demand Planning, Supply Planning, Technology, and Commercial teams to improve forecasting, inventory visibility, customer data management, and business execution.
This role drives cross-functional initiatives, identifies process and system gaps, and ensures the tools, data, and workflows needed to scale the business are in place. Success requires solid project management, systems expertise, and the ability to influence across both business and technical teams.
What You'll Do
Own Commercial Systems
- Serve as the business owner for the Elastic B2B platform, including site administration, catalog readiness, item setup, and customer data management.
- Lead Salesforce CRM governance, including data standards, workflows, user access, and enhancement prioritization.
- Partner with IT and technology vendors to define requirements, support testing, implement enhancements, and resolve issues.
- Establish and maintain governance, documentation, and processes across commercial systems.
Drive Planning and Data Alignment
- Partner with Demand Planning, Supply Planning, and channel teams to align forecasts, inventory visibility, allocations, and system data.
- Translate complex planning, inventory, and order-management processes into actionable business guidance.
- Lead initiatives related to customer data, account hierarchy, segmentation, pricing, and onboarding processes.
- Improve data quality, operational efficiency, and cross-functional workflows.
Lead Cross-Functional Projects
- Drive a portfolio of commercial operations projects from intake through implementation.
- Establish priorities, timelines, owners, and risk mitigation plans across multiple workstreams.
- Find opportunities to simplify processes, improve accuracy, and reduce manual work.
- Partner with global teams to align on standard processes and encourage consistency where appropriate.
Communicate with Impact
- Provide clear updates, recommendations, and presentations to leadership and cross-functional stakeholders.
- Surface risks early and help teams make informed decisions.
Who You Are
Experience
- 5-7 years of experience in commercial operations, sales operations, planning, business systems, e-commerce operations, or a related field.
- Bachelor's degree in Business, Operations, Supply Chain, Information Systems, or equivalent experience.
Systems & Analytics
- Experience administering or governing Salesforce or a similar CRM platform.
- Familiarity with ERP, planning, order management, or B2B commerce platforms.
- Strong analytical and problem-solving skills with the ability to fix data and process issues.
- Experience translating business requirements into technology solutions.
Business & Project Leadership
- Understanding of demand planning, supply planning, inventory management, and multi-channel commerce.
- Proven ability to lead cross-functional projects and influence without direct authority.
- Strong organizational skills and ability to prioritize
- Experience creating scalable processes, governance, and documentation.
Communication & Collaboration
- Strong written and verbal communication skills.
- Ability to partner effectively with Commercial, Sales, Marketing, Operations, and Technology teams.
- Comfortable operating in environments that involve business functions as well as technical aspects.
Stanley 1913 is committed to a diverse and inclusive work environment. Stanley 1913 is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to recruiting@stanley1913.com.
Stanley 1913 is a total rewards company, which includes rewards beyond base salary. At Stanley 1913, full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more.