The Commercial Relationship Manager is responsible for developing and maintaining long-term business relationships to drive sales growth within commercial markets. This role focuses on generating new business while strengthening existing relationships with commercial facility directors, property managers, general managers, C-suite decision-makers, and other industry leaders.
Target industries include commercial real estate, hospitality, healthcare, education, municipal governments, and other large-scale commercial facilities. Experience in the restoration industry is required. The position emphasizes cultivating strong referral and trade partner relationships through market analysis, targeted outreach, and a consultative sales approach to convert prospects into long-term clients.
Develop and manage a portfolio of commercial accounts with a high likelihood of utilizing services during damage events or environmental disasters
Build and maintain relationships with key decision-makers, including facility executives, property managers, and commercial clients
Manage the full sales cycle, from prospecting through closing, ensuring a seamless customer experience
Conduct in-person sales meetings using a consultative approach to assess client needs and provide tailored solutions
Schedule and manage client appointments and interactions efficiently
Maintain clear, professional communication with internal teams and external partners
Provide exceptional post-sale support to strengthen customer satisfaction and retention
Meet or exceed monthly sales targets and performance goals
Prepare and maintain detailed sales activity and performance reports
Identify new business development opportunities and growth strategies
Establish and strengthen relationships with insurance professionals, facility managers, real estate professionals, and other referral sources
Collaborate closely with project managers and operational teams to ensure service excellence
Participate in industry trade organizations and networking events to promote company services
Deliver presentations to small and large groups as needed
Uphold company values while maintaining a professional and positive demeanor
Proficiency with computers, mobile platforms, MS Office (Word, Excel, PowerPoint), and Google Workspace
Excellent verbal and written communication skills
Strong interpersonal and customer service abilities
Effective time management and organizational skills
Strong analytical and problem-solving capabilities
Ability to manage multiple priorities in a fast-paced environment
Self-motivated and results-driven
Bachelor’s degree or equivalent professional experience
Minimum of 2 years of B2B sales experience, preferably in a service-based industry
At least 2 years of experience managing repair projects in the insurance and restoration industry
IICRC certifications in Water, Fire, and Mold Restoration (required)
Project Management certifications or training preferred
Proven experience developing and managing commercial accounts, particularly in real estate, healthcare, education, or hospitality
Strong marketing and customer service skills
Professional appearance and demeanor
Ability to work flexible hours, including occasional evenings and weekends
Willingness to travel outside the immediate operating area as needed
Must be able to pass a background check
Competitive base salary plus commission
Medical, dental, and vision insurance
Aflac and Long-Term Disability (LTD)
401(k) retirement plan
Company-provided uniform, vehicle, cell phone, and laptop
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| Location | New Hampton, NY |