Community Safety Manager

About us:

People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.

What do we need:

The Community Safety Manager provides strategic leadership and oversight for community safety initiatives across all People Serving People (PSP) sites, ensuring safe, welcoming, and trauma-informed environments for guests, staff, volunteers, and visitors. This position oversees and manages the organization's third-party security contract and vendor relationship, while partnering with site leadership to identify, assess, and address safety needs across programs and facilities.

The Community Safety Manager is responsible for leading key safety functions, including security operations, emergency preparedness, incident response, safety training, security technology and equipment, policy implementation, and risk mitigation. Working collaboratively with staff, guests, community partners, and contracted security personnel, this role promotes a community-centered approach to safety that empowers individuals to contribute to a respectful, accountable, and secure environment.

This position maintains a consistent presence across PSP sites to build relationships, support staff and security teams, assess operational needs, provide coaching and guidance, and ensure the consistent application of community safety practices and standards. The Community Safety Manager collaborates with organizational leaders to advance a shared vision of safety that extends beyond security measures and fosters dignity, trust, and belonging throughout the community.

The scope of responsibilities and direct site oversight may vary based on organizational structure, operational priorities, and business needs.

Responsibilities:

• Develops, implements, and maintains organization-wide community safety standards, procedures, and best practices while supporting site-specific adaptations based on programmatic, operational, and facility needs.
• Provides leadership, oversight, quality assurance, and onboarding support for People Serving People's contracted security services across assigned shelter locations. Partners with site leadership and cross-functional teams to promote high-quality, trauma-responsive, and guest-centered safety practices.
• Serves as the organizational lead for community safety systems and equipment across shelter sites, including but not limited to cameras, access controls, automated external defibrillators (AEDs), emergency communication systems, and evacuation equipment. Develops standards and coordinates maintenance, training, and continuous improvement efforts.
• Develops and executes annual operating and capital budgets using stakeholder input and participates in long-range visioning around the future of community safety at People Serving People.
• Collaborates with Compliance Manager on emergency preparedness efforts for assigned shelter locations and supports organization-wide emergency planning. Maintains emergency procedures and coordinates drills and exercises for assigned shelter locations, facilitates after-action reviews, and implements improvements based on lessons learned.
• Partners with Facilities, Compliance, Enterprise Operations, site leadership, and other stakeholders to assess physical safety risks and promote safe, functional environments across shelter locations. Identifies opportunities for hazard mitigation and operational improvement.
• Serves as People Serving People's de-escalation champion by identifying training needs, supporting skill development, and partnering with departments to strengthen trauma-responsive approaches to safety and conflict resolution.
• Partners with People & Culture, Compliance, and operational leaders to coordinate required safety-related training, including de-escalation, CPR/First Aid, emergency response, and naloxone education and distribution, as appropriate for each shelter location.
• Solicits and incorporates feedback from guests, staff, and stakeholders regarding community safety practices. Participating in internal committees and workgroups and helps ensure safety initiatives are responsive to the needs of the communities served.
• Conducts or supports safety and security reviews, investigations, and incident response activities as needed. Identifies trends and recommend operational improvements that enhance safety, accountability, and guest experience across shelter sites.

Supervisory Responsibilities:  

The Community Safety Manager provides direct oversight and quality assurance for People Serving People's contracted security services, including the security account manager. The position supervises Community Safety Coordinators across shelter locations and serves as the organization's functional leader for community safety practice, training, quality assurance, and continuous improvement.

Requirements:

Education Preferred: 

• Bachelor's degree & 3 years’ experience, or
• Associate degree & 5 years’ experience, or
• GED & 7 years’ experience

Computer Skills:   

• Highly competent with Microsoft software including Outlook, Word, Excel, and the Office365 suite of applications including Microsoft Teams and SharePoint.
• Experience using web-based portals for procurement and compliance.
• Other Qualifications:  
• Experience working with diverse teams and engaging constructively with diverse stakeholders, ideally but not necessarily those who have experienced homelessness.
• Familiarity with security equipment including but not limited to security cameras and network video recorders, access controls, metal detection and mass notification systems.
• All-hazard emergency management experience, including developing and exercising emergency procedures.
• Experience in training sourcing and delivery, ideally but not necessarily on safety topics.
• Must have or be able to obtain CPR/AED/First Aid instructor certification within 12 months.
• Must have or be able to obtain within six months opioid reversal instructor training.
• Experience overseeing facility safety, including the identification and elimination of physical hazards associated with but not limited to tripping, falling and electrocution.

Competencies:

Trauma Informed Care - Commits to serving our guests in a manner that acknowledges their prevalence of traumatic experiences and responses; Strives to avoid inadvertently re-traumatizing others; Seeks to address and ultimately lessen the secondary trauma and stress experienced by staff serving highly traumatized parents and children by developing self-care plans for coping with vicarious trauma, secondary traumatic stress, and compassion fatigue. 

Cultural Responsiveness – Demonstrates respect for and curiosity about diverse identities, backgrounds, and experiences. Recognizes the impact of culture, systemic inequities, and personal bias on interactions and service delivery. Adapt approaches to meet individual needs and work to create equitable, inclusive, and affirming experiences for all families.

Boundaries – Maintains professional boundaries. Attentive to power dynamics and imbalances and avoids situations that could cause distress, harm, or compromise effectiveness. 

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.

Ethics – Treats people with respect and dignity. Inspires the trust of others. Works ethically and with integrity. Models and uphold organizational values.

Boundaries – Maintains professional boundaries with all stakeholders. Attentive to power dynamics and imbalances and avoids situations that could cause distress, harm or compromise effectiveness. 

Planning/Organizing - Prioritizes and plans work activities. Use time and resources efficiently. Completes administrative tasks correctly and on time. Follows instructions and responds to management direction.

Leadership & Supervision – Provides clear direction, coaching, and support to help staff achieve individual and team goals. Establish priorities, delegates effectively, promotes accountability, and fosters professional growth through regular feedback and development opportunities.

Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Remains open to others' ideas and tries new things. Has the ability to establish rapport and interact effectively with a wide variety of people including staff, clients, and service providers.

Communication - Listens and seek clarification. Responds well to questions. Speak clearly and persuasively in positive or negative situations. Write clearly and informatively. Able to read and interpret written information.

Collaboration & Teamwork – Ability to work with others to accomplish shared goals and priorities. Solicits input from stakeholders and allows that input to guide decision making. Builds consensus and shares power to achieve goals. Balances team and individual responsibilities. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Supports everyone's efforts to succeed. Share expertise with others.

Adaptability – Is able to adapt to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent changes, delays or unexpected events.

Creativity/Innovation – Ability to develop imaginative and practical solutions to complex problems using personal insights to suggest new approaches.

Drive/Initiative - Ability to maintain productivity and willingness to go beyond minimum requirements.

Authentic Engagement – Ability to engage authentically and work constructively with people from a wide variety of backgrounds, including those from marginalized and oppressed communities. Centers stakeholder voice. 

Equity – Ability to adopt an equity lens when exploring policy and operational impacts and evaluating alternatives. Thinks critically about outcomes on marginalized and oppressed communities and works to mitigate disparities.

Dependability – Follows instructions and responds to management direction. Take responsibility for own actions. Maintains commitments to long hours of work when necessary to reach goals. Completes tasks on time or notify appropriate person with an alternate plan.

Quality – Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Applies for feedback to improve performance. Monitors own work to ensure quality.

Technical Skills – Assesses own strengths and weaknesses. Pursues training and development opportunities. Strives to continuously build knowledge and skills. Models' technical proficiency for others.

Pay and Benefits:

• $80,000 - $87,000 annually
• Full-Time, Monday through Friday, Regular business hours and some evenings and weekends as needed.
• Medical, dental, and vision insurance available.
• Company-paid life and disability insurance.
• 401(k) with employer contribution at 6 months.
• Competitive PTO program.
• Reduced cost parking or metro pass.
• Cellphone reimbursement.
• Reduced childcare rates.
• Financial wellness benefit.
• The chance to make a real difference in the community.

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