Community Service Supervisor

Community Service Supervisor

Salary

$4,557.00 - $8,213.00 Monthly

Location

Elmwood, LA

Job Type

Classified

Job Number

228229

Department

LDH-Jefferson Parish Human Services Authority

Opening Date

11/05/2026

Closing Date

11/19/2026 11:59 PM Central

• Description
• Benefits
• Questions

About this Job

Jefferson Parish Human Services Authority (JPHSA) is a Local Governing Entity (LGE) created by the Louisiana Legislature in 1989. JPHSA is responsible for the management and operation of behavioral health and developmental disability Services in Jefferson Parish. JPHSA provides fully integrated primary and behavioral healthcare services through its JeffCare program.

The Developmental Disabilities Community Services (DDCS) Division provides services and supports to assist individuals with Intellectual/Developmental Disabilities (I/DD) to live in the least restrictive environments and to participate as fully as possible within their communities.

The JPHSA DDCS EarlySteps Single Point of Entry (SPOE) Service Coordinator Supervisor is responsible for coordinating and overseeing referral, intake, eligibility-related activities, initial Individualized Family Service Plan (IFSP) development, and transition to the designated Family Support Coordination (FSC) agency for children and families seeking EarlySteps and other applicable developmental disability services and supports. This position maintains an assigned caseload while providing direct supervision, guidance, training, and quality assurance oversight to assigned Service Coordinators. The supervisor ensures that referrals are processed promptly, families receive timely and family-centered supports, required documentation is accurate and complete, and all activities are conducted in accordance with IDEA Part C, the Louisiana EarlySteps Practice Manual, established policies and procedures, and applicable federal and state regulations.

Minimum Qualifications

Seven years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR

Six years of full-time work experience plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR

A bachelors degree plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR

An advanced degree in a social sciences field, nursing, public health; public, hospital, or health administration; speech-language pathology or communication sciences and disorders; physical, occupational, recreational, or music therapy plus three years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

• Provide direct supervision and oversight of EarlySteps intake personnel and assigned Service Coordinators, while maintaining an active caseload, to ensure effective performance and compliance with program requirements, agency policies, and applicable regulations
• Plans, assigns, directs, and evaluates staff work, including referral assignments, caseload distribution, and workload management, recommending adjustments as needed to support timely and effective service delivery
• Observes staff during intake activities, including home visits and initial Individualized Family Service Plan (IFSP) meetings, as applicable, to evaluate performance and adherence to program requirements and established procedures
• Reviews case records and documentation for accuracy, completeness, and timeliness, ensuring compliance with requirements related to documentation, confidentiality, informed consent, family-centered practices, and regulatory standards
• Monitors referral processing, case progress, and required timelines; identifies cases at risk of delays and develops corrective action plans with staff to address barriers and support timely completion of required activities
• Escalates significant compliance concerns, unresolved case barriers, and potential violations of program requirements to the Developmental Disability Community Services Division Director or designee

Position-Specific Details:

Appointment Type: Job Appointment only

Career Progression: This position does not participate in a Career Progression Group

Work Schedule: Traditional 8:00 am to 4:30 pm, Monday - Friday

Compensation: The salary offered will be determined based on qualifications and experience.

Note regarding the advertised pay range: The maximum amounts listed are the maximum salary amounts a person can make over their career and not the maximum amount we are allowed to pay a new hire.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Enjoli Lewis

Jefferson Parish Human Services Authority

3616 S. I-10 Service Road West, Metairie, LA 70001

elewis@jphsa.org

504-838-5426

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave - Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave - State employees receive the following paid holidays each year:

• New Years Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veterans Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teachers Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

Do you possess an advanced degree in a social science field, nursing, public health, hospital, or health administration, speech-language pathology or communication sciences and disorders, physical, occupational, recreational, or music therapy?

• Yes
• No

02

If you answered "Yes" to the previous question, please list your degree as it appears on your transcript. If you answered "No," type N/A.

Required Question

Employer State of Louisiana

Address 1201 N 3rd St

Baton Rouge, Louisiana, 70802

Phone (866) 783-5462

Website http://agency.governmentjobs.com/louisiana/default.cfm