Computer Support Specialist (On-site)

We are seeking a Computer Support Specialist to provide first-level technical support. This role is ideal for someone with strong customer service skills, solid Microsoft Office knowledge, and an interest in IT support. 

• Provide Tier 1 Help Desk support for technical issues and security-related incidents.
• Respond to incoming phone calls and email requests.
• Accurately document all incidents, service requests, and troubleshooting steps.
• Analyze user issues and utilize knowledge base resources to identify resolutions.
• Assist users with system navigation, account access, reporting, and general application support.
• Escalate issues to second-level support when appropriate.
• Maintain a working knowledge of functionality, procedures, and business processes.
• Coordinate with the Help Desk Supervisor to ensure adequate support coverage during business hours.
• Learn and utilize Help Desk tools and software to effectively support users.
• Participate in training sessions, team meetings, and workgroups.

Required Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Strong knowledge of Microsoft Windows, Outlook, Excel, and Word.
• Strong customer service and problem-solving abilities.
• Ability to prioritize tasks and manage multiple requests in a fast-paced environment.
• Ability to work effectively both independently and as part of a team.
• Basic understanding of accounting principles.

Preferred Qualifications

• Experience with ServiceNow or another ticketing/case management system.
• Knowledge of Microsoft SharePoint.
• Experience running SQL queries or scripts.

Benefits:

• Health Insurance
• Sick Time
• 401k

Location: 1220 Washington Avenue, Albany NY 12226

Duration: approximately 2 years
Apply by deadline: 7/31/2026
Shift Days/Times: Monday-Friday 8 AM to 5 PM

Pay Range: $25.00 - $30.00 per hour (Depending on experience and qualifications)

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.hepcoinc.com/privacy/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.