Computer Support Specialists

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Job Summary:
Tryfacta is seeking a Computer Support Specialists for our client in 1220 Washington Avenue, Building 5, Floor 3, Albany NY 12226. This is a 2-yr contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Position Title: Computer Support Specialists
Location: 1220 Washington Avenue, Building 5, Floor 3, Albany NY 12226
Duration: 2 yr
Work Schedule: 8 hrs. - 8 AM to 5 PM

Knowledge, Skills, & Abilities:
• Experience with ServiceNow or other ticket or case management software is a plus
• Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word
• Knowledge of basic accounting principles
• Excellent communication skills
• Works well with others
• Reliable and trustworthy
• Ability to multi-task and set priorities
• MS SharePoint knowledge is desirable
• Ability to write non-technical correspondence, communicate in writing.
• Ability to run SQL scripts or queries is a plus

Preferred Level of Education:
• High School graduate with some college; computer science related degree is preferred.

Basic Duties:
(training is provided on-site):
• 1st Level Support for Help Desk and Security Incidents
• Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk
• Accurately document all issues and requests during the initial call
• Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to
pinpoint resolution and answers for users.
• Establish and maintain a working knowledge of the Statewide Financial System's navigation,
procedures, and processing requirements - Support users in the use of the system including, but not limited to, navigation, access, and reports.
• If required, route issues and requests to appropriate second line of support
• Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
• Learn to use Help Desk core tools and software to assist users when needed and obtain a base
knowledge in the core products supported by the Help Desk
• Participate in appropriate training, workgroups and agency meetings

Tryfacta is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.