Job Description
Computer Support Specialists
Job Number: 26-01792
Job Number: 26-01792
Make a difference in your community. ECLARO is looking for a Computer Support Specialists for our client in Albany, NY.
ECLARO’s client aims to enhance public services and promotes sustainable resource management, offering advanced solutions and services. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- Position entails receiving calls and correspondence from other Clients and record next steps and outcomes regarding complaints.
- Must have data entry skills and be able to monitor reports in the complaint database.
- Job also includes conducting safety checks on reported allegations of abuse.
Responsibilities:
- Independently navigate Clients to complete both complaint and safety check job duties.
- Independently navigate Client Contact Center to receive contacts to Customer Relations.
- Create, enter, modify, and update complaints into database.
- Monitor complaint database for timely and quality complaint response.
- Client complaint staff with troubleshooting complaints in the system.
- Assist providers (users) with troubleshooting safety checks.
- Monitor and coordinate with providers to ensure safety check contacts are correctly entered.
- Provide technical assistance to users.
- Re-entering data for incidents and running reports from the menu.
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:
Gail Ramos
Honey.Ramos@eclaro.com
201-283-9561
Gail Ramos | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
Numbers & Facts
| Location | Albany, NY |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1999 |
| Website | http://www.eclaroit.com |
About Company
Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:
• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities
Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:
• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services
Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.
Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.
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