Contents Restoration Operations Manager
Location: Denver Metro, CO
Type: Full-time, on-site / field-based
Pay: $50,000–$60,000 annually, depending on experience
An established, growing property restoration company in the Denver metro area is looking for an experienced operations leader to run its contents division. This role owns the full contents lifecycle on water, fire, smoke and mold losses: inventory, pack-out, cleaning, storage and return. You’ll have direct accountability for crew performance, job profitability and carrier relationships.
What you’ll own
- Run day-to-day contents operations: crew assignments, daily schedules and job sequencing across the metro area
- Lead field inventories and documentation so every item is tracked, photographed and defensible on the claim
- Manage the adjuster relationship on your jobs from first scope through approvals, supplements and final close
- Write and review contents estimates, and drive invoicing and collections to completion
- Choose the right cleaning and restoration method for each material and type of damage, including soft goods and textiles
- Oversee warehouse storage, inventory control and move-back logistics
- Track labor, material and transport costs against estimate and act early when a job drifts
- Inspect completed work before it goes back to the customer
- Hire, train and coach technicians and crew leads; build repeatable processes as volume grows
What you bring
- 4+ years in contents restoration, textile cleaning or a closely related field
- Experience supervising field crews and managing multiple jobs at once
- Working knowledge of contents pricing and insurance claim documentation
- Comfort with inventory and estimating software
- Clear, professional communication with homeowners, adjusters and property managers
- Strong organization and follow-through
- Valid driver’s license and clean driving record
Nice to have
- IICRC certifications (WRT, FSRT, OCT, or similar)
- Xactimate / XactContents experience
- iCAT, ENCIRCLE or a comparable digital inventory platform
- Large-loss or commercial contents experience
Why apply
You’d step into a role with real authority over how the division runs, backed by an organization that’s investing in its contents operation.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.