Coordinator, Mobile Health Unit

Job Title: Coordinator, Medical Clinic

Job Status: Full-time

Functional areas/departments where this position may be located:

• Community Health and Research Center – Medical Clinic
• Community Health and Research Center – (Mobile Health Clinic)

Job Summary: Under general supervision, the Coordinator of the Medical Clinic is responsible for delivering essential healthcare services to all populations by facilitating direct access to medical care and ensuring the efficient operation of the healthcare clinic. This position acts as a liaison between patients, medical staff, and administrative personnel, overseeing daily activities to guarantee a high standard of patient care and clinical performance. This position is instrumental in ensuring seamless clinic operations, upholding the highest standards of patient care, and execute effective community outreach initiatives through the Mobile Health Clinic. The Coordinator maybe be assigned to either clinic, which will be responsible for overseeing all aspects of the Health Clinic’s daily clinical operations, maintaining strict patient confidentiality and demonstrating the capability to lead projects and initiatives of moderate scope and complexity and ensure alignment with the organization’s mission, strategic goals, and established policies.

Essential Duties and Responsibilities:

• Oversee and lead staff on daily operations of the Health Clinic, including managing schedules and time
• Coach, mentor, and evaluate subordinates to ensure performance standards are met
• Support clinical service development and maintain coordinated care with team members
• Advocate for patients and clients by arranging contacts and referrals across agencies and departments
• Collaborate with Clinic team to coordinate care and make appropriate referrals
• Document accurate medical information and ensure compliance with HIPAA regulations
• Use quality improvement initiatives to enhance patient outcomes
• Supervise administrative functions such as scheduling, registration, billing, data entry, and cash posting
• Ensure program goals align with funding requirements
• Promote clinic services through outreach, education, and engagement with the community
• Address concerns and resolving issues among staff or patients diplomatically
• Organize training for new staff and volunteers
• Monitor workflow, implement continuous improvement processes, and adapt clinic operations as needed
• Generate reports on clinic performance and review reporting by direct reports
• Monitor budgets and participate in grant proposals
• Interpret and recommend changes to policies; develop procedures according to federal, state, and county guidelines
• Attend meetings, audits, and networking events related to the clinic and community relations
• Research, support resources, and manage licensing and credentialing standards
• Follow CARF standards and participate in all relevant audits and quality improvement activities
• May perform functions of a direct report in their absence or as needed
• Perform other duties and responsibilities as assigned

Knowledge, Skills, and Abilities:

Knowledge of:

• Advanced concepts, principles, and practices of clinic management along with the ability of interpretation
• Community resources including social services agencies and crisis intervention providers
• Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received

Skill in:

• Using medical equipment
• Strong customer service skills
• Strong multi-tasking skills
• Leading the work of others
• Inspiring and maintaining team morale, especially in challenging environments
• Understanding the unique needs and challenges of diverse populations served
• Demonstrating compassion and understanding toward patients from all backgrounds
• Quickly assessing situations and making informed decisions
• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

• Promote excellent customer service
• Ensure compliance with HIPAA regulations at all times
• Develop, implement, and maintain office policies and procedures
• Plan route, schedule visits, and coordinate transportation for staff and equipment
• Efficient handling of medical supplies, documentation, and clinic inventory
• Maintain accurate patient records, consent forms, and compliance documentation
• Partner with other functional areas to accomplish objectives
• Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed
• Interpret and apply policies and identify and recommend changes as appropriate
• Organize and prioritize multiple tasks and meet deadlines
• Communicate in English effectively, both orally and in writing
• Establish and maintain effective working relationships at all levels of the organization and within the communities served
• Interpret, speak, and write in Arabic, Spanish or other native language of the predominant service population is preferred
• Maintain confidentiality of agency and protect patient confidentiality per policies and procedures

Educational/Previous Experience Requirements:

• Minimum Degree Required:

• Bachelor’s degree

• Required Disciplines:
  • Health and Human Services, Health Administration, Social Work

~and~

• Familiarity with basic medical protocols and emergency procedures
• Knowledge of healthcare regulations, patient privacy (HIPAA), and safety standards

~and~

• At least 2 years of experience of healthcare management, and two years of clinic management experience required, and any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

• Licenses/Certifications Required at Date of Hire:
  • Basic First Aid and CPR Certification (Required within 6 months of hire)

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: Local travel is required.

Working Environment: Mix of Mobile Health Unit and Office Climate controlled