Corporate Technology Support - Microsoft Digital

Overview

Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.

We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more!

Do you want to be part of the team that provides Technical Product, Audio/Video and End User support to Microsoft's TOP Executives worldwide? Do you want to work on the leading edge of latest technologies including: devices, software, services, infrastructure, prototypes, AI, Audio/Video equipment & collaboration products? Do you want to help improve & shape Microsoft products & services? Do you relish opportunities to enable others success & ensure workplace productivity of the Microsoft Executive community? If you answered 'Yes' to ALL these questions, then you may be a candidate for Microsofts Executive Support Service team! The Executive Support Service role is instrumental in ensuring the companys Executive community technology assets are fully functional, ensuring capabilities & productivity of the Executives are guaranteed.  This role requires the ability to apply industry knowledge & practical field experience across numerous products, platforms, & services to address & support Executive issues & various scenarios while enjoying a fun, flexible, exciting, & collaborative work environment.  This role requires frequent, face-to-face interaction with Senior Executives across all Microsoft campus locations in the Puget Sound with mileage being a reimbursable expense along with reimbursable cell phone costs within company established limits.

We seek an exceptionally talented & experienced individual who possesses a blend of Interpersonal, Service Management & Technical Support skills.  Given the unique nature of this role and access it provides, it is uniquely positioned & expected to demonstrate unprecedented professionalism, situational awareness, discretion, composure, responsiveness, superior technical ability & exceptional troubleshooting skills.  As an Executive Support Technician supporting our Microsoft Executive clientele worldwide, you must consistently demonstrate adaptability, customer focus, outstanding judgement, ability to influence impact, & delivery of outstanding business results.  You are a "People Person" with outstanding technical knowledge & skills.  Critical to the success of this role, & the Executive Support Service team, is the ability to manage oneself & critical relationships under dynamic & stressful situations.  Your ability to apply a variety of approaches (as appropriate) to effectively manage myriad of situations & challenges is a critical & a foundational capability of this role.  Insightful, agile, flexible, dedicated, & competent are attributes that must describe you- as they are critical to team chemistry as well.  The candidate is expected to not only resolve IT related issues & incidents, but to identify opportunities, methods, & solutions to proactively identify & avoid them all together.  As this role interacts and supports Microsofts top Executives, the Board of Directors, & the Technical Fellow community, critical skills & capabilities including professionalism, executive presence, outstanding communication, and coordination. Of course, top tier Technical aptitude is also a skill that the candidate MUST already possess and leverage daily.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

#MSD

#MSDJOBS

Responsibilities

• You will provide direct support to a defined set of Microsoft Executives, their Administrative Assistants, Technical Fellows, & Microsofts Board of Directors.
• You will liaison between the Executive Community and Product/Engineering groups, PM, Engineering teams collecting & presenting customer experiences to Product/Engineering groups, TAMS, and IT Service Managers based on technology & product issues encountered across the Executive community.
• You possess advanced analytical problem-solving skills that effectively leverage and reference data to evaluate situations & determine potential solutions & strategies.
• You possess and demonstrate technical knowledge & mastery of both Microsoft and competitor products, technologies, & services.
• You will deploy, configure, upgrade, troubleshoot, recommended, and consult Enterprise grade Audio Video equipment providing collaboration & meeting service to Microsoft Executives.
• You will provide Executive meeting planning, preparation, and support focused on the AV products and technologies deployed in the hosting location.

Qualifications

Required Qualifications:

• Bachelors Degree Information Technology (IT), Computer Science, or related field (e.g., Electrical Engineering) AND 2+ years information technology (IT) operations, technical support, customer service solutions/delivery, or service management OR equivalent experience.

Preferred Qualifications:

• 2+ years of experience in M365/Azure/ Windows or other Microsoft products and services such as Microsoft Exchange, Outlook, Skype for Business, & Microsoft Teams.
• 2+ years of experience in support engineering, troubleshooting and customer support.
• You have enthusiasm for learning and be passionate about cloud technology.
• You possess both outstanding written & verbal communication skills.
• Experience supporting Executive level clients.
• Microsoft Certified Professional, Microsoft Certified Systems Administrator, or Microsoft Certified Systems Engineer certifications.
• AI 900 certified or equivalent AL fundamentals training.
• Proficiency with JavaScript, HTML, Python, .NET, PowerShell and scripting.
• Proficiency with TSQL, Microsoft SQL Server, SQL Server Reporting Services, Power BI.
• Service Engineering and/or DevOps experience at scale involving user data and/or software development for an enterprise level service.

Corporate Technology Support IC3 - The typical base pay range for this role across the U.S. is USD $77,800 - $153,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,200 - $169,900 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.