CSR - Chesterfield

Customer Service Representative Location: Chesterfield, MO (On-site) Employment Type: Full-Time, Non-Exempt Salary: $20 per hour What We Offer Competitive pay: $20 per hourIncentive plan opportunities based on performanceMedical, dental, and vision benefits401(k) with company matchPaid time off and holidaysGrowth and advancement opportunitiesSupportive team and leadership About the Role Pro Outdoor is hiring a Customer Service Representative to support residential customers across all four of our markets and growing portfolio of home services. Based in our Chesterfield, MO location, this role serves as a central point of contact for customers across our organization. The CSR will handle incoming calls, schedule and reschedule requested services, respond to customer texts and voicemails, assist with customer questions, sell and cross-sell available services and memberships, and follow up on missed service payments as needed. Our residential services include irrigation, fertilization, mosquito and tick control, pest control, and additional residential services offered across our markets. What Youll Do Answer incoming customer calls and provide professional, friendly serviceSchedule and reschedule requested customer servicesRespond to customer texts and voicemails in a timely mannerAssist customers with questions regarding services, appointments, and accountsSell and cross-sell memberships and available residential servicesEducate customers on relevant service options based on their needsFollow up on missed service payments as neededDocument customer interactions and maintain accurate account informationCoordinate with customer service, operations, and field teams across multiple markets when neededResolve customer concerns or route issues to the appropriate teamMaintain a high level of customer service in a fast-paced environment Must-Have Qualifications 2+ years of customer service experienceStrong verbal and written communication skillsStrong computer skills with proficiency in Microsoft OfficeHigh School Diploma or GEDAbility to multitask and prioritize workloads in a fast-paced environmentAbility to work independently with minimal supervisionStrong organization, follow-through, and attention to detailComfortable communicating with customers by phone, text, and other service channelsAbility to learn multiple residential service offerings and support customers across multiple markets Nice-to-Have Skills Customer service experience within home services or another service-based industryExperience supporting customers across multiple locations or marketsServiceTitan experienceExperience with irrigation, lawn care, fertilization, mosquito and tick control, pest control, or related residential servicesSales, cross-selling, or membership sales experience Schedule & Location Monday through Friday, 8:00 AM 5:00 PMFull-time, on-site positionBased at Pro Outdoor in Chesterfield, MOSupports residential customers across all four company marketsSchedule may vary based on business and seasonal needs Eligibility Requirements Candidates must be authorized to work in the United States and able to provide valid documentation. Pro Outdoor is an Equal Opportunity Employer and welcomes applicants from all backgrounds.