NewManager - Registered Nurse - Pediatric Surgery SSM HealthManager - Registered Nurse - Pediatric SurgerySaint Louis, MOFlexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Join Our Team and make a difference every day while enjoying competitive pay, great benefits, and a supportive work environment We offer competitive, affordable health insurance and benefits designed to support you and your family.
Project Manager JobotProject ManagerSt. Louis, MO$115,000–$130,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role is ideal for a detail-oriented leader who thrives in a fast-paced environment, takes ownership of outcomes, and knows how to balance schedule, budget, and client relationships.
NewManager (RN) - Medical Surgical SSM HealthManager (RN) - Medical SurgicalSaint Louis, MOFlexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Two years‘ registered nurse experience, with demonstrated progressive leadership responsibility OR one year of registered nurse experience plus one year of leadership experience.
NewTravel Nurse RN - Nurse Manager - $2,045 per week in Kansas City, MO TravelNurseSourceTravel Nurse RN - Nurse Manager - $2,045 per week in Kansas City, MOKansas City, MO$2,045.16Care of the Patient With: Anxiety disorders, Assault/violence, Bipolar Disorders, Congenital/Developmental Disorders, Degenerative disorders (Alzheimer s, ALS, Parkinson s), Depressive disorders, Eating Disorders, Personality disorders, Post-traumatic stress disorder, Profound impulse control issues, Psychotic Disorders, Schizophrenia-spectrum disorders, Self-injurious behavior, Severe intellectual disabilities, Substance use, Suicidal behavior, Trauma-and Stressor-Related Disorders. Labs: Labs must be completed within 48-72 hours of signing Modules: Pre-start modules are non-billable, 3 hours of pre-start EMR modules All other modules are completed during orientation, modules hours are factored in orientation hours and not billed separately Please complete your EPIC training module first!
NewRN Case Manager Acute Rehab Research Medical CenterRN Case Manager Acute RehabKansas City, MOAdditional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. As a majority owner of Galen College of Nursing, which joins Research College of Nursing and Mercy School of Nursing as educational facilities within the HCA Healthcare family, we make it easier and more affordable to gain certifications and job skills.
NewRN Complex Case Manager Research Medical CenterRN Complex Case ManagerKansas City, MOOur specialty care areas include a Chest Pain Center, Level I Trauma Center, Breast Care Center, Cardiovascular Rehabilitation Programs, and Primary Stroke Center. Collaborating closely with the Rehab Program Director, Facility Case Management Director, and interdisciplinary team to ensure seamless, patient-centered care.
NewHospice RN Case Manager - Sign on Bonus Eligible BJC HealthCareHospice RN Case Manager - Sign on Bonus EligibleSaint Louis, MOBJC Home Care offers patients and their families a complete range of home care services, including skilled nursing services, adult and pediatric hospice and supportive care, rehabilitation therapy, home infusion therapy, infusion treatment rooms, home medical equipment and high-tech respiratory care. Evaluates the client and furnishes services requiring substantial and specialized skill, appropriate preventive and rehabilitative nursing procedures, and instructions to assist the client in learning appropriate self-care techniques.
NewManager-Nursing Services - FT, Days, ER MercyManager-Nursing Services - FT, Days, ERDexter, MOResponsible for assisting the Chief Nursing Officer in the delivery of safe, quality and cost efficient care by having competent staff members in the Med Surg and Outpatient Departments. Works collaboratively and effectively with other administrative personnel, physicians and staff from other areas throughout the Hospital to enhance communication, share pertinent data and improve processes across the continum.
NewProcess Manager JouléProcess ManagerJackson, MO$40–$45.46 / hourSystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Identify risks; respond to and resolve issues/errors/escalations through investigation to produce insights for technology-enabled solutions.
NewManager - Registered Nurse - Behavioral Health SSM HealthManager - Registered Nurse - Behavioral HealthWentzville, MOFlexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Two years‘ registered nurse experience, with demonstrated progressive leadership responsibility OR one year of registered nurse experience plus one year of leadership experience.
NewManager - Registered Nurse SSM HealthManager - Registered NurseSaint Louis, MOState of Work Location: Wisconsin Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) And Registered Nurse (RN) Issued by Compact State Or Registered Nurse (RN) - Wisconsin Department of Safety and Professional Services. State of Work Location: Missouri Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) And Registered Nurse (RN) - Missouri Division of Professional Registration Or Registered Nurse (RN) Issued by Compact State.
NewRN Manager - Med Surg SSM HealthRN Manager - Med SurgSaint Louis, MOFlexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Two years‘ registered nurse experience, with demonstrated progressive leadership responsibility OR one year of registered nurse experience plus one year of leadership experience.
NewRN Emergency Room Manager Research Medical CenterRN Emergency Room ManagerKansas City, MOAdditional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. ·ENPC (Emergency Nurse Pediatric Course) OR PALS (Pediatric Advanced Life Support) upon hire and TNCC (Trauma Nursing Core Course) OR ATCN (Advanced Trauma Care for Nurses) required within one year of hire.
Regional Front Office Manager - Dental Compass Health NetworkRegional Front Office Manager - DentalSt. Charles, MissouriFull timeThis is a great opportunity for someone who thrives in a leadership role, values organization and teamwork, and wants to make a difference by supporting accessible, high-quality dental care in community health settings. As the Regional Office Manager – Dental, you’ll provide leadership and coordination across multiple dental offices to ensure smooth operations, consistent procedures, and exceptional patient care.
NewManager - Registered Nurse - Intensive Care SSM HealthManager - Registered Nurse - Intensive CareLake Saint Louis, MOFlexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Two years‘ registered nurse experience, with demonstrated progressive leadership responsibility OR one year of registered nurse experience plus one year of leadership experience.
NewNurse Manager - Surgery SSM HealthNurse Manager - SurgerySaint Louis, MOFlexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Join Our Team and make a difference every day while enjoying competitive pay, great benefits, and a supportive work environment We offer competitive, affordable health insurance and benefits designed to support you and your family.
NewNurse Manager - Neuro Stepdown MercyNurse Manager - Neuro StepdownSaint Louis, MOEffectively managing the delivery of nursing care requires creating and promoting a professional practice environment at the unit level that exemplifies a vision and goals congruent with the Medical Center and the respective clinical service line as well as high levels of coworker engagement, patient satisfaction, safe and quality clinical outcomes, financial performance and physician satisfaction. We’re looking for a Nurse Manager to lead our Neuro Stepdown team —a high-impact unit where clinical excellence and teamwork come together to deliver exceptional patient care.
NewRN - Nurse Manager - Surgical Intensive Care Unit MercyRN - Nurse Manager - Surgical Intensive Care UnitSaint Louis, MOEffectively managing the delivery of nursing care requires creating and promoting a professional practice environment at the unit level that exemplifies a vision and goals congruent with the Medical Center and the respective clinical service line as well as high levels of coworker engagement, patient satisfaction, safe and quality clinical outcomes, financial performance and physician satisfaction. We’re looking for a Nurse Manager to lead our Surgical ICU team —a high-impact unit where clinical excellence and teamwork come together to deliver exceptional patient care.
NewNurse Manager - Main Operating Room MercyNurse Manager - Main Operating RoomSaint Louis, MOEffectively managing the delivery of nursing care requires creating and promoting a professional practice environment at the unit level that exemplifies a vision and goals congruent with the Medical Center and the respective clinical service line as well as high levels of coworker engagement, patient satisfaction, safe and quality clinical outcomes, financial performance and physician satisfaction. Qualifications Required: Current RN license BSN Progressive perioperative leadership experience Preferred: Master's degree Leadership experience in a Level I Trauma Center or large surgical services environment CNOR certification.
NewRN Case Manager Centerpoint Medical CenterRN Case ManagerIndependence, MOAs a RN Case Manager, your voice to influence patient care is valued and empowered at every turn –whether through open, collaborative relationships with your direct manager or more formal opportunities through hospital councils and national nursing initiatives. At HCA Healthcare, we are committed to equipping nurses with the tools and resources they need to deliver exceptional patient care, championing the profession, and supporting the advancement of nursing’s future.‘.
NewNurse Manager - GI Lab MercyNurse Manager - GI LabCape Girardeau, MOResponsible for assisting the Chief Nursing Officer in the delivery of safe, quality and cost efficient care by having competent staff members in the Med Surg and Outpatient Departments. Works collaboratively and effectively with other administrative personnel, physicians and staff from other areas throughout the Hospital to enhance communication, share pertinent data and improve processes across the continum.
NewRN Labor and Delivery Centerpoint Medical CenterRN Labor and DeliveryIndependence, MOAs a RN Labor and Delivery, your voice to influence patient care is valued and empowered at every turn –whether through open, collaborative relationships with your direct manager or more formal opportunities through hospital councils and national nursing initiatives. At HCA Healthcare, we are committed to equipping nurses with the tools and resources they need to deliver exceptional patient care, championing the profession, and supporting the advancement of nursing’s future.".
NewNurse Manager 7B Medical Telemetry MercyNurse Manager 7B Medical TelemetrySpringfield, MOEffectively managing the delivery of nursing care requires creating and promoting a professional practice environment at the unit level that exemplifies a vision and goals congruent with the Medical Center and the respective clinical service line as well as high levels of coworker engagement, patient satisfaction, safe and quality clinical outcomes, financial performance and physician satisfaction. From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
NewService to the Armed Forces Specialist - Scott AFB American National Red CrossService to the Armed Forces Specialist - Scott AFBSaint Louis, MO$60,000–$65,000Recruits and trains leadership volunteers to support placement and supervision of staff and programs in the delivery of SAF/IS U.S. programs and services, Training Services, Disaster Cycle Services, and providing support to Armed Forces Blood Services. Cultivates relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations, and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross.
Tax Delivery Manager, Global Employer Services - Individual Client Services Deloitte Touche Tohmatsu LtdTax Delivery Manager, Global Employer Services - Individual Client ServicesMO$105,375–$215,375 / yearAt Deloitte Tax LLP, our Global Employer Services tax professionals assist our international clients in managing employer and individual income tax obligations for their mobile employees working abroad and inbound which includes but not limited to reviewing and signing income tax returns and reviewing cost projections. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
ConvergeHEALTH - Commercial Life Sciences, Delivery Manager - Managed Platform as a Services (MPaaS) - Innovation_Delivery_Transformation Deloitte Touche Tohmatsu LtdConvergeHEALTH - Commercial Life Sciences, Delivery Manager - Managed Platform as a Services (MPaaS) - Innovation_Delivery_TransformationMO$134,500–$265,100 / yearWithin IDT, our Life Sciences Cloud (LSC) practice is launching a Managed Platform as a Service (MPaaS) offering - a comprehensive solution that bundles our proprietary QuickStarts platform with ongoing managed services to deploy, run, maintain, and continuously evolve client CRM environments. Working knowledge of the broader Life Sciences commercial technology ecosystem, including platforms such as Veeva Vault PromoMats, MuleSoft integration tooling, Cvent, Knipper, and other populate CRM integrations a plus.
North America Service Delivery Manager Bunge Global SANorth America Service Delivery ManagerChesterfield, MOThe North America Service Delivery Manager will be responsible for managing and delivering services in the scope of building, maintaining, and enhancing internal software supporting multiple business domains. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they're grown to where they're needed-in faster, smarter, and more efficient ways.
NewEvent Production Service Delivery Manager AVI-SPL IncEvent Production Service Delivery ManagerSt. Louis, MO5+ years of experience in: leading, mentoring, and developing teams across multiple locations and operational environments supporting onsite, virtual, hybrid, and control room-supported live events operational reporting, scheduling management, and service delivery coordination coordinating logistics, technical resources, and vendor relationships across multiple stakeholders Strong understanding of enterprise event technologies and collaboration platforms including Microsoft Teams, Zoom, streaming platforms, and hybrid event workflows. DAY TO DAY RESPONSIBILITIES Program Management Oversee the team responsible for providing high-quality production and event support through professional quality video, audio, streaming, and presentation technologies to allow the client and external partners to connect and communicate effectively across onsite, virtual, and hybrid event environments.
Service Delivery Manager Tata Consultancy Services LtdService Delivery ManagerKansas City, MO$90,000–$110,000 / yearOversee end-to-end delivery of infrastructure services including data centers, networks, cloud platforms, End User platform, Command Center and security systems. The Infrastructure Service Delivery Manager in the Banking, Financial Services, and Insurance (BFSI) domain is responsible for ensuring reliable, secure, and efficient delivery of IT infrastructure services.
NewService Delivery Manager - Commercial Services Central Bancompany IncService Delivery Manager - Commercial ServicesJefferson City, MOThe Service Delivery Manager is responsible for leading the Commercial Services Service Delivery team, ensuring exceptional client support and operational excellence across onboarding, Level 2 (L2) support, and service delivery functions. This role oversees a team responsible for resolving complex client issues, facilitating implementation and onboarding of treasury management products, and supporting cross-functional initiatives related to product and project management.
Service Delivery Manager Clean HarborsService Delivery ManagerIndependence, MOFull timeSafety-Kleen in Independence, MO is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of customer satisfaction. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services.
Manager, Delivery Service Operations (Hybrid) IMPACT GroupManager, Delivery Service Operations (Hybrid)Chesterfield, MOFull timeAs employees transition in, within, and out of a company, IMPACT Group coaching programs make a difference, helping people along their career path and move into desirable roles – working in their hometown, remotely or literally, anywhere in the world. This Applicant Data Disclosure & Privacy Notice (“Notice”) explains how IMPACT Group (“Company,” “we,” “our,” or “us”) collects, uses, shares, retains, and protects personal data in connection with our recruiting and hiring process, including when you apply for a job through our applicant tracking system (“ATS”).
Senior Project Manager, Practice Builder - Power Delivery Kimley-HornSenior Project Manager, Practice Builder - Power DeliveryKansas City, MissouriWe use the term "Practice Builder" to describe our best client servers – the men and women who exhibit leadership by winning and doing work, managing projects profitably, and mentoring the next generation. Overview: Kimley-Horn is seeking an entrepreneurial Senior Project Manager, Practice Builder to lead and grow our Power Delivery (substation, transmission, and/or power studies) practice in Kansas City, MO.
Senior Project Manager, Practice Builder Power Delivery Kimley-Horn and Associates IncSenior Project Manager, Practice Builder Power DeliveryKansas City, MOWe use the term "Practice Builder" to describe our best client servers - the men and women who exhibit leadership by winning and doing work, managing projects profitably, and mentoring the next generation. Overview Kimley-Horn is seeking an entrepreneurial Senior Project Manager, Practice Builder to lead and grow our Power Delivery (substation, transmission, and/or power studies) practice in Kansas City, MO.
Strategy - Innovation, Delivery and Transformation Manager Deloitte Touche Tohmatsu LtdStrategy - Innovation, Delivery and Transformation ManagerSt. Louis, MO$155,600–$306,800 / yearAs a Strategy Manager, you will operate across two equally dynamic environments: working directly with external clients to navigate complex challenges, seize market opportunities, and drive transformation-and serving as a strategic partner within Deloitte itself, applying the same rigorous consulting capabilities to shape and advance our own organizational priorities. From strategy to execution, this team delivers integrated, end-to-end support and advisory services spanning valuation modeling, cost optimization, restructuring, business design and transformation, infrastructure and real estate, mergers and acquisitions (M&A), and sustainability.
Origami Risk Delivery Manager Deloitte Touche Tohmatsu LtdOrigami Risk Delivery ManagerKansas City, MO$148,200–$292,300 / yearEngagements span Deloitte offerings and could include developing underwriting, distribution, and claims transformation plans, modernizing specific business and enterprise functions, re-designing operating models and organizational structures, implementing digital experience and advanced analytics solutions, and integrating functions across multiple organizations. The team collaborates with practitioners across Deloitte's different service offerings to deliver advice to formulate business strategy and strategic plans to leading insurance organizations and to implement solutions to execute on those plans and aid our clients in navigating complex engagements and organizational change.
NewProject Manager III - Salesforce Field Service Management StratAcuity Staffing Partners IncProject Manager III - Salesforce Field Service ManagementMaryland Heights, MOIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. You will own the full project lifecycle: shaping scope and business cases, managing budgets and vendor contracts, driving delivery through Agile and hybrid methodologies, and communicating status and risk to senior leadership.
NewSoftware Delivery Manager - St. Louis, MO Hubbell IncSoftware Delivery Manager - St. Louis, MOSt. Louis, MO$140,000–$175,000 / yearThe ideal candidate has enough technical depth to engage credibly with engineering leads on architecture, system dependencies, environments, release readiness, and operational risk, while also maintaining strong program governance and leadership communication. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications.
Senior Solutions Delivery Manager BPS Direct LLCSenior Solutions Delivery ManagerSpringfield, MOPartner with Project Managers to provide direction as to what Plan-Build-Run steps will be required to ensure high-quality deliverables and ensure the appropriate variances are created. Ensure the appropriate Production Install Requests (PIR's) are complete and have the required quality to implement new projects into production.
Delivery Manager | Retail & Commerce Media Accenture PlcDelivery Manager | Retail & Commerce MediaSt. Louis, MOAs a Delivery Manager, Retail & Commerce Media, you will manage day-to-day execution across a set of client engagements - coordinating across Sales, Ad Operations, Data & Insights, Product, and Finance to ensure deliverables are on track, issues are surfaced and resolved quickly, and clients remain confident in the partnership. Rooted in strategy, powered by tech, enhanced with AI, and elevated by creativity, our Design & Digital Products, Marketing, Commerce, and Service practices deliver superb craftmanship at scale.
NewSr Manager, Lead Delivery Leader Deloitte Touche Tohmatsu LtdSr Manager, Lead Delivery LeaderKansas City, MO$124,600–$255,900 / yearAs a Delivery Leader, you are a senior member of the Delivery capability accountable for portfolio-level coordination across products, functions, stakeholders, and large initiatives orchestrating execution across many moving parts does not coordinate itself. Strategic Vision and Alignment: Lead large-scale, AI-native implementations and ensure each program delivers the outcome its charter promised, right-sizing program structures to scale and partnering with Product, Engineering, Architecture, and Experience leaders to hold the strategic line.
Senior Project Manager - Water/Wastewater Services CDM Smith IncSenior Project Manager - Water/Wastewater ServicesSt. Louis, MOIn addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients.
Senior Project Manager - Water/Wastewater Services CDM SmithSenior Project Manager - Water/Wastewater ServicesSt. Louis, MOWorking with a cadre of national experts and multiple discipline leaders who can assist with delivering successful projects + Providing technical guidance, senior leadership, and mentoring engineering staff to enhance our water services design capabilities. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
ServiceNow Delivery Lead Senior Manager Accenture PlcServiceNow Delivery Lead Senior ManagerSt. Louis, MODemonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
ConvergeCONSUMER - Technical Software Engineering Lead (Manager) - Innovation_Delivery_Transformation Deloitte Touche Tohmatsu LtdConvergeCONSUMER - Technical Software Engineering Lead (Manager) - Innovation_Delivery_TransformationKansas City, MO$148,200–$292,300 / yearConvergeCONSUMER is a product-driven business that combines differentiated consumer insights with robust prediction and optimization capabilities to help consumer-focused businesses improve decision-making and deliver personalized experiences to drive growth, consumer loyalty, and profitability. Our approach for addressing this complexity is simple: we combine Deloitte's next-generation technology platforms with decades of experience in the consumer sector and a deep understanding of its unique issues and challenges to drive profitability and future growth for our clients.
Municipal Water Services Project Manager CDM Smith IncMunicipal Water Services Project ManagerKansas City, MOIn addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. If you excel at coordinating multidisciplinary teams, building trusted client relationships, and keeping complex projects on track, this role offers an opportunity to make a meaningful impact on the communities we serve.
Municipal Water Services Project Manager CDM SmithMunicipal Water Services Project ManagerKansas City, MissouriIn addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. Background Check and Drug Testing Information: CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc.
ConvergeProsperity - Product Forward Deployed Engineer, Insurance Growth Suite (Manager) - Innovation_Delivery_Transformation Deloitte Touche Tohmatsu LtdConvergeProsperity - Product Forward Deployed Engineer, Insurance Growth Suite (Manager) - Innovation_Delivery_TransformationMO$134,500–$265,100 / year8+ years of software engineering experience, with significant time spent in client-facing, solutions engineering, or field engineering roles; background in financial services (banking, capital markets, payments, insurance, or fintech) strongly preferred. This role is focused on Insurance Growth Suite, a managed composable insurance platform that helps personal and commercial lines insurance carriers launch new digital product propositions and services and transform the digital customer and Claim Adjustors experience.
ConvergeProsperity - Product Forward Deployed Engineer, BankingSuite (Manager) - Innovation_Delivery_Transformation Deloitte Touche Tohmatsu LtdConvergeProsperity - Product Forward Deployed Engineer, BankingSuite (Manager) - Innovation_Delivery_TransformationMO$134,500–$266,100 / yearRequired: 8+ years of software engineering experience, with significant time spent in client-facing, solutions engineering, or field engineering roles; background in financial services (banking, capital markets, payments, insurance, or fintech) strongly preferred. This role is focused on BankingSuite, a managed composable banking platform that helps regional, universal, and community banks launch new digital product propositions & services and transform the digital customer experience.
NewService Desk Manager - Managed Services Forward Slash TechnologyService Desk Manager - Managed ServicesSaint Louis, MOCore CompetenciesLeadership and team developmentStrong problem‑solving and decision‑making skillsExcellent communication and customer service orientationAbility to manage multiple priorities in a fast‑paced environmentProcess improvement and operational efficiency mindsetTechnical troubleshooting expertise across a broad IT landscapeKey Performance Indicators (KPIs)Service Delivery MetricsSLA ComplianceMean Time to Resolution (MTTR)First Contact Resolution RateTicket Backlog and Aging MetricsEscalation RateCustomer Success MetricsCustomer Satisfaction (CSAT)Client Retention RateClient Escalation Resolution EffectivenessQuarterly Business Review OutcomesOperational MetricsTechnician UtilizationTechnician ProductivityKnowledge Base AdoptionAutomation Impact MetricsOperational Efficiency ImprovementsBusiness MetricsService Delivery Gross Margin ContributionResource Capacity UtilizationEmployee Retention and Team DevelopmentAchievement of Strategic Operational GoalsWork EnvironmentIn‑office work environment at our St. Key ResponsibilitiesService Desk ManagementOversee day‑to‑day operations of the service desk (headquarters and remote offices), ensuring timely and effective resolution of client issuesMonitor ticket queues, escalation paths, and workload distribution to meet SLA commitmentsEnsure consistent delivery of high‑quality technical support across all clientsAct as the primary escalation point for complex or high‑priority issuesOwn the overall performance, quality, and client experience of the Service Desk organization.