Custodial Account Manager

Overview

The Custodial Account Manager is responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned building. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned building.

The Custodial Account Manager will be responsible for overseeing daily custodial operations, supervising and supporting employees, ensuring quality control standards are met, conducting inspections, managing staffing needs, and maintaining strong customer relationships. Specific site assignments and oversight responsibilities may vary depending on the needs of each account.

Shift:  Second shift, with expected working hours of approximately 2:00 PM to 10:30/11:00 PM.

Responsibilities

• Responsible for covering a building when short staffed or during call offs. That one is a big part of this role 
• Coordinate service activities for assigned buildings.  Ensure that services are performed as contracted and at the intended profit margins.
• Control supplies, equipment, and personnel necessary to meet customer specifications. 
• Interact with customers daily to obtain feedback on services and special needs.  Troubleshoot potential problems and concerns.
• Manage the company’s quality control monitoring and safety programs at the assigned buildings.
• Conduct quality of service inspections at assigned buildings.
• Attend ABM training workshops when scheduled.
• Develop operational improvement plans and implements process changes within assigned buildings.
• Attempt to increase revenue by ensuring the Supervisors are looking for ways to provide additional or periodic services to the customers.
• Ensure compliance with company policies and procedures and all federal, state, and local government regulations.
• Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the district/hub in a timely manner.
• Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.
• Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies.
• Work with District Manager to develop an action plan for all invoices that are outside of the contractual parameters.
• Manages and provides leadership to Supervisors, and Lead personnel assigned to the buildings.
• Responsible for the overall direction, coordination, and evaluation of personnel within the assigned building. Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.
• Responsibilities include directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and terminating employees.
• Perform other duties as assigned.

Qualifications

• Minimum of three (3) years of supervisory experience in a service/customer-oriented environment.

• Experience in cost estimating/pricing work.

• Have a working knowledge of OSHA safety regulations and chemical handling/storage procedures.

• 1 year of proven housekeeping experience in a healthcare or hospitality setting; experience in environmental services.

• 1 year of supervisor experience in any industry.

• Industry specific certification/licensure may be required.

• Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.