Customer Administration Specialist

The Customer Administration Specialist operates in a highly collaborative environment and is responsible for the configuration and maintenance of Customer Agreements/Contract Data and related Customer Data within KAG Systems. This position interfaces with KAG Customers, Sales, Billing, Cash/Collections and Operations to ensure the Company and the Customer adhere to the bill/pay provisions of their agreement. In this role, the Customer Administration Specialist is tasked with evaluating, implementing, documenting, communicating, and auditing all Customer related data changes.

Essential Functions

• Key role in the implementation and audit of new and existing Customer Data into KAGs Transportation Management System (TMW)
• Evaluate Customer Agreements and configure Invoicing and Settlement Tariffs/Rates in TMW to support that agreement
• Decipher and communicate new or changes to existing agreements to the Revenue Accounting/Billing team
• Serve as a Knowledge Base on existing Customers and Agreements for Sales, Pricing and Revenue Accounting
• Calculate, document, and implement required Tariff/Rate increases as outlined in Customer Agreements or based on guidance provided by Sales and/or Pricing
• Generate Contract/Tariff expiration reports and execute changes as directed
• Proactively identify Customer rate discrepancies and work cross-functionally to resolve
• Aid in the development of data quality guidelines and subsequent governance for Customer related data
• Perform routine audit of TMW Customer Data and administer changes as needed to keep in accordance with published KAG data standards
• Perform comprehensive audit of Customer Invoicing to ensure compliance with Contract Bill/Pay provisions and create audit trail documentation
• Assist with annual financial audit by providing evidence of customer agreement with rates as requested
• Implement and maintain Contract Data and corresponding documents in KAG Contract Management Software (ASC)
• Calculate, maintain, update and report KAG Fuel Surcharge pricing to both internal and external customers