Customer Experience and Social Media Intern

Customer Experience and Social Media Intern (Hybrid - Boston, MA)

Part-Time | 25-35 hrs/week | Paid Internship

Are you looking to work alongside the CEO of a venture-funded startup? Have you demonstrated an unwavering commitment to customer success and satisfaction? Do you enjoy engaging with social media? Join Sprout Labs, a venture funded startup, where we are working to ensure that all kids are reading, including kids at risk for dyslexia, with an AI-powered reading program accessible to all students and uniquely supportive of parents needs.

Were looking for a pro-active, results-driven, and empathetic Customer Experience and Social Media Intern to join our dynamic team. In this role, you'll be on the front lines helping customers succeedthrough onboarding, troubleshooting, and light tech support. You'll be collaborating with marketing and subject matter experts to ensure a consistent and on-brand social media presence. You'll work directly alongside company leadership in our Boston office and gain hands-on exposure to all aspects of startup life.

This is more than just a traditional internship role, you'll also be invited to contribute to cross-functional projects in areas like product development, marketing, operations, and strategy based on your interests and skills. And, you'll be learning how to scale a venture.

Location & Hours:

• Hybrid: 2 days/week in our Boston Back Bay co-working space.

• 25-35 hours/week

• Weekend availability required, with flexible hours, ~ 5 hours/weekend commitment

• 3 months minimum commitment

• This is a paid internship, with a monthly stipend of $2,000

What Youll Do:

• Onboard new customers and provide responsive support: Guide them through setup, handle questions, resolve issues, and build customer trust.
• Deliver light technical assistance: Help troubleshoot and escalate more complex problems as needed.
• Capture insights: Share customer feedback that helps shape our product and processes.
• Manage social media calendar: Ensure team is producing frequent, timely and on-brand social media posts.
• Drive social media engagement: assist with post creation, track and respond to comments on social media, and analytics.
• Collaborate on other projects: Join cross-functional efforts with the product, marketing, or operations teamsyour curiosity and initiative are welcome here.

What Were Looking For:

• Clear, confident communication skills.
• Patience, empathy, and a people-first attitude.
• Tech comfort - you don't need to be an engineer, but you're not intimidated by tech tools.
• Curiosity and eagerness to learn in a fast-paced environment.
• A self-starter mentality with a willingness to pitch in wherever needed.

Bonus Points If You:

• Have previous experience in customer-facing or support roles.

• Have used tools like Hubspot, Aircall, Slack, or other similar technologies.

• Enjoy problem-solving and simplifying complexity for others.

• Have start-up interest or experience.

• Are active on social media.

What Youll Gain:

• Direct mentorship and daily learning from company leaders.

• Exposure to startup operations, product development, and customer strategy.
• A meaningful role where your contributions and ideas will have real impact.
• A launchpad for a future career in startups, customer experience, marketing, product, or tech.

• Strong references and the potential for conversion to full time work.