Communication Skills, Customer Experience, Customer Support/Service, Customer/Client Research, Detail Oriented, Establish Priorities, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Product Reviews, Resolve Customer Issues, Retail Sales, Returns Processing, Service Delivery, Short Messaging Service (SMS), Slack, Social Media, Team Player, Voice Chat, Writing Skills
The Tie Bar was founded in Chicago over a decade ago. Since then we've been bringing premium quality menswear at wallet-friendly prices. The Consumer Experience Associate will provide exceptional consumer service across multiple channels, and leverage consumer feedback through every phase of our operation.
Job Description
- Act as the voice of the Tie Bar on the frontline with consumers
- Delight consumers and deliver outstanding service over email, chat, voice, & SMS
- Read, assign, address, and resolve service inquiries from the daily inbox
- Partner with other team members to assign, problem solve, and triage service tickets
- Help answer service team questions in Slack channels
- Follow up on product reviews
- Process returns accurately and efficiently
- Work to proactively address consumer issues
- Continuously learn about company products and technologies
- Educate, empower, and inspire consumers about our gear
- Act as a brand and product ambassador for The Tie Bar
- Engage with our community on social media channels
- Generate thoughtful and strategic insights about the consumer experience
Qualifications
- Bachelor's degree
- Experience in a consumer experience or retail sales
- Makes decisions based on the Golden Rule
- The ability to turn a bad consumer experience into a great one
- Empathetic and clear communicator
- Problem-solver who understands how to work with all types of consumer personalities
- Ability to prioritize and manage multiple tasks simultaneously
- Detail-oriented and highly organized
- Strong written and verbal communication skills
- Team player who feels there is no task too small
- A love for quality gear, great design, and the environment
- Experience with Shopify, Gorgias, Klaviyo, and Loop a plus
- Applicants must be currently authorized to work in the United States.
- Must be able to commute to Chicago office 1-2 times a week.
Interested? Take these next steps...
- Upload resume.
- Before you submit, write a note letting us know why you are a great fit for our team and the position!