Customer service representatives are often the first communication point between a company and a customer. Whether talking to customers in person, over the phone, in email, or through social media, customer service reps play an important role in business growth by ensuring that customers are satisfied and continue to purchase a product or service. Customer service jobs are available to many people, as they usually don’t require a degree.
As a customer service representative, you’ll be the front line of customer support, where you’ll answer questions and provide helpful information before and after customers purchase or use a product or service. You’ll represent an organization by creating a positive experience for customers, solving problems with their accounts, and maintaining records of customer complaints.
You can expand your search for administrative jobs by checking out these similar positions:
If you're going to Chicago to experience "da Bears," deep-dish pizza, and windy streets, native Chicagoans say "fogetta 'bout it!" While these have made Chicago famous, you'll find many locals eating thin-crust, tavern-style pie. Plus, the city isn't on any list of the windiest cities in the U.S.—a local newspaper named it "The Windy City" after the Chicago elite's propensity toward boastfulness and self-promotion. And while the Chicago jobs list (hit jobs, that is) includes notorious mobsters from Chicago like Al Capone, John Dillinger, and Baby Face Nelson, linguists are noticing that the "Chicago accent" is disappearing.
However, there's a reason Condé Nast Traveler has named Chicago the "best big city in the U.S." Chicago is home to top universities, including Northwestern University, Wheaton College, and Valparaiso. And if you're looking for Chicago jobs, you can relocate to any one of the city's unique neighborhoods, such as North Center with its cozy Irish pubs and breweries or Uptown, the lively entertainment district. For those who want to live further out from the city, you can also find jobs in popular suburbs including Cicero, Oak Park, and Evanston.
Once you’re ready to start applying, you’ll need to write a resume tailored for the customer service jobs you’re interested in. A good place to begin is by reading Monster’s sample customer service representative resume and cover letter, which can help you to create an application that will impress potential employers.
Got money on your mind? You should! Make sure you’re getting paid what you’re worth. Our Salary Tools can help you understand what you can expect to make in customer service jobs in Chicago, Illinois, as well as the skills that can boost your value and what the next steps in your career might be. Right now, the median customer service representative pay in Chicago is $34,210 per year, which is 8% higher than the national average.
Are you prepared for a career in customer service? If so, set up your profile on Monster for free and begin clicking on those customer service jobs. When you sign up with us, you’ll receive custom job alerts and expert advice on how to negotiate your salary in Chicago, how to nail your job interview, and more.