Customer Operations Analyst - Early Career

Change the world. Love your job.

Business Summary:

Japan Customer Operations team is focused on eliminating barriers to achieving annual revenue plans by driving optimal backlog coverage and proactive order management. The Customer Operations role is responsible for working with distributors, customers, Business Units, Pricing Execution, Logistic, Customer Onboarding and Field Sales teams in order to meet these objectives.

What You Will Gain From this Role:

Ability to work in direct collaboration with distribution partners, strategic customers and Field Sales teams to eliminate revenue disruption and drive supply chain improvements

A unique understanding of how TI transacts business with our Customers to allow orders and critical information to flow seamlessly

Knowledge and exposure to various functions and business processes within TI including but not limited to Inventory and Product Operations, Logistics, Receivables & Credits, Pricing Execution, Customer Onboarding, etc.

Primary Responsibilities:

1. Supply Chain Optimization & Customer Satisfaction: Identify weaknesses in customer supply chains and implement tailored solutions, while using market intelligence to enhance forecasting and anticipate disruptions for improved customer satisfaction.

2. Supply/Demand & Backlog Management: Analyze supply and demand, optimize internal processes and customer behavior, and monitor backlog vs. shipment variances to improve reporting and eliminate gaps in demand forecasting.

3. Business Relationship: Develop strong relationships with the supply chain community both internally and externally, gaining knowledge of customer procurement practices to eliminate the barriers. Strengthen relationships and go deeper with our customers, to achieve more revenue.

4. Process Efficiency & Continuous Improvement: Identify process inefficiencies within Customer Operations and implement improvements to enhance efficiency and streamline operations via the use of automation.

5. Logistics & Transportation Optimization: Improving inbound/outbound transportation flows, improve network efficiency between factories and distribution centers, and manage direct product deliveries to customers.

Minimum requirements:

• Bachelor's degree in Operations, Industrial Engineering, Supply Chain, Business Analytics or related field
• Cumulative 3.0/4.0 GPA or higher

Preferred qualifications:

• Ability to establish strong relationships with key stakeholders critical to success, both internally and externally
• Strong verbal and written communication skills
• Ability to quickly ramp on new systems and processes
• Demonstrated strong interpersonal, analytical and problem-solving skills
• Ability to work in teams and collaborate effectively with people in different functions
• Ability to take the initiative and drive for results
• Strong time management skills that enable on-time project delivery

Minimum requirements:

Bachelor's degree in Business Administration, Industrial Engineering, Supply Chain, Finance, Accounting, Data Analytics/Management Information Systems or related business field

Japanese language skills: Above N1 and native level

English language skills: Minimum TOEIC 850 and able to communicate fluently with native speakers including efficient email writing skills, presentation skills, business meetings

Preferred qualifications

Motivated self-starter capable of multi-tasking, establishing priorities, and working effectively within a cross functional team

Ability to team and collaborate effectively with people in different functions, countries and cultures

Ability to perform effectively in a fast-paced, rapidly changing, high pressure environment

Strong written and verbal communication skills

Ability to build strong, influential relationships

Ability to take initiative and drive for results

Strong analytical and problem-solving skills

Quick learner on new tools and processes

Capability to persevere and navigate through ambiguity

Working experience in Supply Chain, Manufacturing, Logistic and Operational Processes