Customer Relations Manager

Grabba-Leaf LLC

Pompano Beach, FL

Full-time

2 days ago

Job Description

Benefits:

401(k) matching
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Position Summary

The Customer Relations Manager is responsible for overseeing customer relations, supervising the Customer Relations Analyst and warehouse team, and ensuring efficient daily operations. This position focuses on maintaining customer satisfaction, managing order fulfillment, ensuring inventory accuracy, and improving operational processes while promoting team productivity and accountability.

Key Responsibilities

Team Management: Lead, supervise, train, and evaluate the Customer Relations Analyst and warehouse team to ensure productivity, accountability, and adherence to company standards.
Customer Relations: Build and maintain strong customer relationships, address inquiries, resolve complaints, and ensure exceptional customer service.
Order Fulfillment: Oversee order processing, picking, packing, and shipping to ensure accuracy and timely delivery.
Inventory Management: Monitor inventory levels, maintain stock accuracy, oversee inventory counts, and resolve discrepancies.
Warehouse Operations: Oversee daily warehouse activities, ensure efficient workflow, maintain organization, and enforce safety and operational procedures.
Performance Management: Establish departmental goals, monitor employee performance, and implement strategies to improve productivity and efficiency.
Cross-Functional Collaboration: Coordinate with sales, logistics, and other departments to ensure smooth operations and customer satisfaction.
Reporting: Prepare and submit accurate monthly reports covering customer relations, order fulfillment, inventory, and operational performance.
Process Improvement: Identify operational challenges and implement solutions to enhance efficiency, accuracy, and customer experience.
Perform additional duties as assigned.

Qualifications

Bachelor's degree required in Business Administration, Management, Operations Management, Supply Chain Management, or a related field.
Minimum of 3–5 years of experience in team management, customer service, customer relations, or operations management.
Proven experience supervising, coaching, and developing employees while driving team performance and accountability.
Experience in warehouse operations, inventory management, and order fulfillment preferred.
Strong leadership, interpersonal, communication, and conflict-resolution skills.
Demonstrated ability to manage customer concerns and maintain high customer service standards.
Excellent organizational, analytical, and problem-solving skills with strong attention to detail.
Ability to manage multiple priorities and make sound decisions in a fast-paced environment.
Ability to maintain confidentiality and demonstrate professionalism.
Proficiency in QuickBooks, Microsoft Office Suite, and CRM software.

Key Performance Indicators (KPIs)

Customer satisfaction and complaint resolution
Order fulfillment accuracy and timeliness
Inventory accuracy and discrepancy reduction
Warehouse productivity and operational efficiency
Employee performance and accountability
Timely and accurate monthly reporting

Position Expectations

The Customer Relations Manager is expected to demonstrate effective leadership, operational accountability, and a commitment to customer satisfaction. This position is responsible for ensuring the Customer Relations Analyst and warehouse team perform efficiently while maintaining accurate inventory, timely order fulfillment, and consistent operational standards.

Additional duties and responsibilities may be assigned based on business needs.

Numbers & Facts

Location	Pompano Beach, FL
Job Type	Full-time

Skills

Administrative Managementunmatched
Analysis Skillsunmatched
Business Administrationunmatched
Coachingunmatched
Conflict Resolutionunmatched
Cross-Functionalunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM) Systemsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Health Insuranceunmatched
Interpersonal Skillsunmatched
Intuit Quickbooksunmatched
Inventory Levelsunmatched
Inventory Managementunmatched
Leadershipunmatched
Logisticsunmatched
Microsoft Officeunmatched
Multitaskingunmatched
Operational Improvementunmatched
Operationsunmatched
Operations Managementunmatched
Operations Processesunmatched
Order Managementunmatched
Order Picking/Packingunmatched
Order Processingunmatched
Order/Customer Fulfillmentunmatched
Organizational Skillsunmatched
Performance Analysisunmatched
Performance Managementunmatched
Performance Metricsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Productivity Managementunmatched
Public/Media/Press/Analyst Relationsunmatched
Resolve Customer Issuesunmatched
Safety Processunmatched
Salesunmatched
Set Goalsunmatched
Supply Chain Managementunmatched
Supply Chain Operationsunmatched
Team Lead/Managerunmatched
Time Managementunmatched
Training/Teachingunmatched
Vision Planunmatched
Warehousingunmatched

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Resume Builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Resume Builder