Job Title: Customer Support & Quotations Specialist Location: Tampa in Office-based, not remote
We are seeking a detail-oriented and customer-focused individual to join our team in the foodservice equipment industry. As a key member of our team, you will act as a liaison between our customers and the manufacturers we represent. Your role will involve facilitating day-to-day communications, providing product quotations, and offering solutions to meet our customers' needs. This position requires a positive, "customer-first" attitude, exceptional attention to detail, and experience in the foodservice industry.
Key Responsibilities:
Provide exceptional customer support via phone and email, responding in a professional, courteous manner.
Review customer specifications and generate accurate product quotations using AutoQuotes and Price Books.
Process and reconcile purchase orders in a timely and accurate manner.
Manage and track jobs and quotations using CRM software, ensuring accurate documentation and follow-through.
Coordinate with authorized service agencies to resolve service issues promptly.
Prepare and update spreadsheets for the sales team with pricing and product information as requested.
Generate reports using factory sales portals to provide customers with project histories and other relevant information.
Delegate tasks when necessary, ensuring work is completed efficiently and accurately.
Demonstrate proficiency in Microsoft Office Suite and CRM software to support daily operations.
Required Skills and Experience:
Strong attention to detail and excellent communication skills.
Previous experience in the foodservice equipment industry is essential.
Proficient in Microsoft Office products (Excel, Word, etc.) and CRM software.
Ability to work independently while maintaining a collaborative team approach.
A positive, proactive attitude with a customer-first mindset.