Customer Service Agent

Customer Service Representative Job Description.

We are hiring a Customer Service Representative to handle customer inquiries and complaints. You will also be required to process orders, modifications and escalate complaints through a variety of communication channels. To perform well in this position you must be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

Maintain a positive, empathetic and professional attitude towards customers at all times. Respond promptly to customer inquiries. Communicate with customers through various channels. Acknowledge and resolve customer complaints. Know our products inside and out in order to answer questions. Process orders, forms, applications and requests. Maintain records of customer interactions, transactions, comments and complaints. Communicate and coordinate with colleagues when necessary. Provide feedback on the effectiveness of the customer service process. Manage a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

High school diploma, general education degree or equivalent. Ability to remain calm when customers are stressed or upset. Comfortable using computers. Experience working with customer service.