Customer Service and Adminstrative associate

• Serve as the primary backup to the Customer Service Manager, assisting with day-to-day tasks and covering responsibilities during absences or peak periods.
• Support order entry and processing in the ERP system, ensuring timely shipment and accurate documentation.
• Assist with invoicing, including submission to customers via email, mail, or customer systems, and process credit/debit memos as required.
• Respond to customer inquiries, documentation requests, and order updates; communicate needs, issues, or concerns to the sales team and management to ensure prompt resolution and satisfaction.
• Assist in coordinating customer freight deliveries and logistics within the company’s freight management system.
• Collaborate across departments to resolve order delays, production issues, or shipment concerns, ensuring a seamless customer experience.

 •Assist in social media management, public relations outreach support and general marketing support.

• Serve as the primary administrative point of contact for office vendors and service providers; coordinate routine service requests, troubleshoot issues, and maintain vendor contacts and contracts.
• Provide day-to-day administrative support for office operations, including facilities coordination, janitorial follow-up, entrance updates, and holiday notices.
• Manage office supply, breakroom, and general inventory needs; coordinate ordering and vendor support to ensure consistent availability.
• Maintain offsite storage records and inventory using designated tracking systems or online portals.
• Maintain standardized administrative documents, calendars, directories, and organizational charts.
• Support front desk and office communications, including voicemail management, digital displays, email distribution lists, and general office messaging.
• Coordinate seasonal office activities, including holiday décor setup and tear-down, services awards, and employee recognition (cards, and acknowledgments) in collaboration with department leadership.
• Provide general administrative and operational support, including assistance on equipment issues.