Call Volume, Claims Processing, Communication Skills, Consumer Branding, Cross-Functional, Customer Escalations, Customer Experience, Customer Relations, Customer Support/Service, Establish Priorities, Identify Issues, Maintenance Services, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Shipments, Resolve Customer Issues, Team Player, Time Management, Typing, Writing Skills
Temporary Customer Service Associate
LaSalle Network has partnered with a client, that is a well-established consumer products company known for creating innovative, family-focused products that have been trusted by generations. They are actively seeking a Temporary Customer Service Associate With a strong reputation for quality, customer experience, and product innovation, they offer a collaborative environment where employees play an important role in supporting customers and maintaining brand loyalty.
Responsibilities:
- Provide full-service customer support via phone, email, fax, mail, online inquiries, and occasional in-person interactions
- Manage high-volume inbound calls related to orders, warranties, product assembly, shipping updates, and product information
- Resolve escalated or complex customer concerns in a professional and efficient manner
- Troubleshoot product and service issues using internal tools, resources, and company guidelines
- Process warranty claims, replacement orders, and service requests accurately and in a timely manner
- Document customer interactions and share feedback with internal teams to help improve processes and customer experience
- Provide front desk coverage and greet visitors as needed
Qualifications:
- Bachelor's degree required
- Proficient in Microsoft Word, Excel, Outlook, and general internet navigation
- Minimum typing speed of 45 WPM with strong accuracy
- Strong verbal and written communication skill
- Professional phone presence and strong active listening abilities
- Ability to multitask, prioritize responsibilities, and manage competing deadlines
- Strong problem-solving skills with the ability to remain calm in high-pressure situations
- High level of integrity, strong work ethic, and a positive, team-oriented attitude
Key Details:
- Compensation: $17–$22/hour; based on experience
- Location: Oak Park, IL
- Work Model: Onsite
- Assignment Length: Approx. 6 months
- Opportunity to join a nationally recognized organization with a strong reputation
- Exposure to escalated issue resolution and cross-functional collaboration
- Strong resume-building opportunity in a professional customer service role
- Skill development in communication, problem-solving, and customer experience
This opportunity is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced service environment. So, if you are passionate about providing exceptional customer service, we encourage you to apply!