Customer Service Associate

Job Title

Customer Service Associate

Location

Chicago O'Hare (ORD) - Chicago, IL 60666 US (Primary)

Job Type

Full Time/Part Time

Category

Customer Service

Education

Job Description

Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment!

The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion.

Location: Chicago O'Hare (ORD) Airport

Schedule: Weekend availability required

Pay: $18.00

Benefits

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance
• Paid Time Off
• Paid Parental Leave
• 401(k) with company match
• Employee Discount

• Handles each customer in a courteous and gracious manner
• Maximize sales by achieving add-on sales and recommendations
• Knowledge of the store's stock; stock varies by store location
• Assists in the upkeep of the store by maintaining store displays and merchandising.
• Assists with inventory and receiving of merchandise
• Replenish backstock to maintain appropriate levels of merchandise on the floor
• Markdown merchandise as needed.
• CSA's may be designated as a Keyholder- Keyholders are assigned the responsibility of having keys to store. They will be trained to close the store - they may not open the store
• Other duties may be assigned

• 1 year + retail sales and/or cash handling experience
• Excellent communication and people skills
• Ability to multitask and problem solve
• TAM Card may be required depending upon location
• Additional Security clearance may be required depending upon location
• Satisfactory Criminal Background Check and Drug Testing May be required depending upon location

• Limited sitting
• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials to assist customers
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
• Typically, indoors
• Typically, in a consistent temperature
• Use of fine motor hand functions
• Lift 0-60 lbs with or without reasonable accommodation