Customer Service Associate - Funeral Services

Established in 1902, Pinelawn Memorial Park & Arboretum is a place where families can find solace, somewhere that beauty surrounds them as they pay their respects to a loved one. At Pinelawn Memorial Park, located in Farmingdale, New York, we take the utmost care and attention to detail so that families can feel at peace with their decision to lay a loved one to rest amongst the natural beauty found throughout the cemetery and memorial park. Additionally, we guide families every step of the way so that they feel a sense of security even during the most trying of times.

Summary: We are seeking a Customer Service Associate to join our Funeral Services Department. The Funeral Services Department works directly with family members and funeral directors. The person in this position will be responsible for coordinating burials, scheduling funeral services, and updating various systems. Additional responsibilities as needed.

The Customer Service Associate is responsible for both Administrative and Customer service duties that include and are not limited to the following:

• Coordinate and schedule all aspects of funeral services, including location, transportation and other necessary components.
• Maintaining accurate records, including financial transactions and state-required documentation
• Speaking with families to discuss their wishes and create a personalized funeral service plan
• Ensuring compliance with all state and federal regulations, as well as industry standards
• Provide information on funeral service options, products, and merchandise

Requirements:

• Must maintain a professional phone presence
• Must be an excellent communicator
• Must display and have the ability to maintain professional interpersonal skills
• Must be organized and detail oriented
• Must have the ability to multi-task
• Must have excellent follow-through and be motivated to learn
• Must be willing and able to work both independently and within a team
• Must display a neat and professional appearance

Qualifications: The ideal candidate will possess:

• High School Diploma (Required)
• Associates Degree or equivalent (Preferred)
• Strong communications skills
• Detailed oriented
• Ability to manage multiple projects simultaneously
• Excellent follow up and follow through skills
• Great team player
• Professional phone etiquette

Work Schedule: 8:30AM - 5:00PM, Monday through Friday

Benefits:

• Competitive Salary
• Generous Paid Time Off
• Medical/Dental/Vision/Supplemental Insurances
• Health Reimbursement Arrangement (HRA)
• 401k with generous Employer Contribution

Pinelawn Memorial Park & Arboretum is an Equal Opportunity and Affirmative Action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.